Customer Support Specialist I

As a world market leader in crop protection, we help farmers to counter these threats and ensure enough safe, nutritious, affordable food for all – while minimizing the use of land and other agricultural inputs.

Syngenta Crop Protection keeps plants safe from planting to harvesting. From the moment a seed is planted through to harvest, crops need to be protected from weeds, insects and diseases as well as droughts and floods, heat and cold.

Syngenta Crop Protection is headquartered in Switzerland.

At Syngenta, we are working to build the most collaborative and trusted team in agriculture that provides leading seeds and crop protection innovations to enhance the prosperity of farmers. To support this challenge, Syngenta’s Commercial Team is currently seeking a Customer Support Specialist in Murray, KY.

The Customer Support Specialist will assist customers in resolving technology issues related to a variety of software programs. This role will maintain professional communication with both internal and external stakeholders and deliver project specific tasks related to Syngenta Digital/Syngenta business needs. Multiple team members may work interchangeably with the same customer to ensure rapid issue resolution.

Accountabilities:

• Deliver a differentiated customer experience with the highest level of empathy, patience, competence and speed.
• Effectively identify and address customer needs, and resolve customer technology issues.
• Train customers on how to best use Syngenta Digital/Syngenta software.
• Establish and maintain relationships with customers through effective communication.
• Ensure customer interactions are accurately documented within ticketing software.
• Maintain working relationships with internal stakeholders.
• Properly document and communicate client issues utilizing Support and Bug Tracking systems.
• Ensure secure handling of client data to standards established by Syngenta Digital/Syngenta.
• Execute support project initiatives that support DAS go-to-market and shared service(s) strategies.

Required:

• A minimum of a High School diploma or equivalent education. A Bachelor’s degree is highly preferable.
• Ability to have a patient and cooperative demeanor to work effectively with varying client personalities and skill levels.
• Basic ability in general office software for data entry and manipulation.
• Effective oral and written communication abilities.
• Attentive interest in understanding the customers’ requests and business needs.

Preferred:

• Self-motivated and capable of performing independent research.
• Highly adaptable to a variety of questions from varying customer skillsets.
• Knowledge of Agriculture industry.

What We Offer:

• A culture that celebrates diversity & inclusion, promotes professional development, and strives for a work-life balance that supports the team members. Offers flexible work options to support your work and personal needs.
• Full Benefit Package (Medical, Dental & Vision) that starts your first day.
• 401k plan with company match, Profit Sharing & Retirement Savings Contribution.
• Paid Vacation, Paid Holidays, Maternity and Paternity Leave, Education Assistance, Wellness Programs, Corporate Discounts, among other benefits.

Syngenta has been ranked as a top employer by Science Journal.
Learn more about our team and our mission here: https://www.youtube.com/watch?v=OVCN_51GbNI

Syngenta is an Equal Opportunity Employer and does not discriminate in recruitment, hiring, training, promotion or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status.

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