Customer Service Specialist and Admin Support

Syngenta Seeds is one of the world’s largest developers and producers of seed for farmers, commercial growers, retailers and small seed companies. Syngenta seeds improve the quality and yields of crops. High-quality seeds ensure better and more productive crops, which is why farmers invest in them. Advanced seeds help mitigate risks such as disease and drought and allow farmers to grow food using less land, less water and fewer inputs.

Syngenta Seeds brings farmers more vigorous, stronger, resistant plants, including innovative hybrid varieties and biotech crops that can thrive even in challenging growing conditions.

Syngenta Seeds is headquartered in the United States.

To provide exceptional customer service and administrative support role that includes a broad range of activities, meeting planning, handling strictly confidential information, general administrative to projects requiring more specialized skill and the direction and coordination of site functions and site management.

Duties:

• Responsible for establishing and maintaining solid relationships with assigned customer base.
• Supply timely responses regarding product, pricing, and program information.
• Works with the Account Managers to anticipate customer needs based on a sound understanding of their business and current market and environmental dynamics.
• Receive seed orders from customers and or Account Managers, prepare proforma invoices, other documents and communicating with customers for order approval and confirmation.
• Ensures the accuracy and timeliness of all order management and fulfillment transactions.
• Responsible for notifying customers and the Hollar Seeds respective Account Manager of their shipment with all necessary information, including tracking details, timelines, etc.
• Manage shipments of all domestic and international shipments.
• Respond to all questions from customers in an efficient manner while always maintaining the highest level of professionalism.
• Packaging, shipping, and tracking of all shipments. This includes obtaining and generating all necessary documentation.
• Build trust and strong relationships with customers.

• 3- 5 Years customer service/clerical experience with a two (2) year degree (preferred).
• Ability to interact with all levels of management and departments.
• Ability to offer support across the department, with the capacity to prioritize across multiple requests.
• Attention to detail and exceptional organizational and time management skills.
• Ability to prioritize multiple tasks and projects while working under deadlines.
• Demonstrate diplomacy in dealings with others and working in a team environment.
• Excellent Skills in Microsoft Office with a very strong proficiency in Word, Excel, and PowerPoint; ability to learn new applications as assigned.
• Excellent verbal and written communication skills.

Salary for this role is $56,000 - $84,000 per year.

What We Offer:

• A culture that celebrates diversity & inclusion, promotes professional development, and strives for a work-life balance that supports the team members. Offers flexible work options to support your work and personal needs.
• Full Benefit Package (Medical, Dental & Vision) that starts your first day.
• 401k plan with company match, Profit Sharing & Retirement Savings Contribution.
• Paid Vacation, Paid Holidays, Maternity and Paternity Leave, Education Assistance, Wellness Programs, Corporate Discounts, among other benefits.

Syngenta has been ranked as a top employer by Science Journal.
Learn more about our team and our mission here: https://www.youtube.com/watch?v=OVCN_51GbNI

Syngenta is an Equal Opportunity Employer and does not discriminate in recruitment, hiring, training, promotion or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status.

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