What are the responsibilities and job description for the Lead Incident Management Engineer position at Syniverse?
Syniverse is the world's most connected company. Whether we're developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world's most recognized brands. Eight of the top 10 banks. Four of the top 5 global technology companies. Over 900 communications providers. And how we're able to provide our incredible talent with an innovative culture and great benefits.
Who We're Looking For
This position is primarily responsible for leading and coordinating resources, response, and communications during system and / or product outages or service degradations. As a member of the Incident Response Team, the Lead Incident Response Engineer is responsible for identifying and managing the team's response to an incident. This position must have intimate knowledge of Syniverse products, systems, and infrastructure. When not responding to incidents, the Lead Incident Response Engineer is responsible for driving Root Cause Analysis and determining areas of improvement in process and procedure to prevent future incidents.
Some of What You'll Do
Scope of the Role :
- Direct Reports : This is an individual contributor role with no direct reports
Key Responsibilities
Experience, Education, and Certifications :
Additional Requirements :
LI-Hybrid
LI-JK1
Why You Should Join Us
Join us as we write a new chapter, guided by world-class leadership. Come be a part of an exciting and growing organization where we offer a competitive total compensation, flexible / remote work and with a leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture.
At Syniverse connectedness is at the core of our business. We believe diversity, equity, and inclusion among our employees is crucial to our success as a global company as we seek to recruit, develop, and retain the most talented people who want to help us connect the world.
Know someone at Syniverse?
Be sure to have them submit you as a referral prior to applying for this position.
