What are the responsibilities and job description for the AWS Technical Lead with AWS Connect exp. position at Synkriom?
Job Details
Hi Friends,
I hope you all are doing well.
I have a position for you.
Please let me know your interest in this position.
Implementation Partner :
Location : Seattle, WA (Day One Onsite)
Job Description/Skills: AWS Technical Lead with AWS Connect exp.
Design, develop, and deploy Amazon Connect contact center solutions.
Configure and customize call flows, IVRs, routing profiles, queues, and agent hierarchies.
Integrate Amazon Connect with AWS Lambda, Lex, DynamoDB, S3, Kinesisand other AWS services.
Develop and maintain chatbots, voice bots, and automation workflows using AWS Lex and Lambda.
Optimize call flows and implement real-time and historical analytics using AWS Contact Lens and Amazon Connect Insights.
Troubleshoot and resolve telephony, latency, and call quality issues.
Work with developers, architects, and stakeholders to enhance customer experience and operational efficiency.
Ensure security, compliance, and scalability of the contact center environment.
Contract Position No Benefits.
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