What are the responsibilities and job description for the Commercial Relationship Coordinator position at Synkriom?
Job Description
Job Description
We are seeking a skilled and customer-focused Commercial Relationship Coordinator (CRC) to join our client’s team. This position supports the new Polyethylene (PE) business in Shell Chemicals and contributes to providing an unparalleled polymers experience to customers. The CRC acts as the primary customer contact, managing a variety of tasks to ensure smooth operations within the Offer-To-Cash (OTC) process.
Key Responsibilities :
Serve as the primary point of contact for a defined group of PE customers, handling commercial relationship management and OTC activities.
Process customer orders efficiently and accurately, resolving any obstacles related to product supply, transport, HSSE, finance, or other issues.
Manage the full lifecycle of customer orders, including order capture, confirmation, progression, amendments, invoicing, and cash collection.
Address and resolve customer queries, complaints, and concerns promptly.
Proactively build customer relationships through regular communication and customer intelligence gathering.
Collaborate with the Account Executive to address credit issues, ensure smooth receivables processes, and collect overdue payments without impacting customer relationships.
Maintain and update customer master data in systems and files.
Coordinate with HSSE, logistics, carriers, and supply teams to ensure customer orders are fulfilled safely and efficiently.
Identify and address shortcomings in processes, systems, and procedures to enhance efficiency.
Skills & Requirements :
Experience working directly with Polyethylene or Chemicals customers is preferred.
Strong customer focus and service-oriented mindset.
Excellent verbal and written communication skills.
Highly organized with the ability to prioritize and manage multiple tasks effectively.
Proficient in IT systems (SAP experience is a plus).
Familiarity with Quality & HSE Management Systems, Incoterms, export regulations, competition law, and letters of credit is beneficial.
Strong team collaboration, relationship-building, and stakeholder management skills.
Previous experience in Order-To-Cash processes is an asset.
Education :
Bachelor’s degree or equivalent work experience preferred.
Objectives :
Support the growth and success of the Polyethylene business in Shell Chemicals.
Provide outstanding customer service to build and maintain strong customer relationships.
Collaborate with internal teams to ensure smooth and efficient order fulfillment and issue resolution.
Company Description
Founded in 2015 and backed by two decades of hands-on experience, our strong insight on the enterprise ecosystem and its dynamics helps to offer a complete end-to-end solution. We automate recruitment processes with intelligent solutions to save time and money. Synkriom leads the industry with experience authentication of candidates.
Company Description
Founded in 2015 and backed by two decades of hands-on experience, our strong insight on the enterprise ecosystem and its dynamics helps to offer a complete end-to-end solution. We automate recruitment processes with intelligent solutions to save time and money. Synkriom leads the industry with experience authentication of candidates.
