What are the responsibilities and job description for the Advisory Operations Specialist position at Synovus?
Job Description
Job Summary
The Advisory Operations Specialist is the primary contact for operational and compliance needs regarding managed accounts, including our proprietary Investment Advisory Group. The primary role of this position is to provide operational and administrative advisory support to Financial Consultants. The Operations Specialist is responsible for processing and monitoring investment advisory related business via the Envestnet technology platform. This role will focus on the day-to-day execution of new and existing investment advisory business and work closely with our partners at Envestnet.
Job Duties and Responsibilities
- Review and promote new managed accounts. Review and approve service requests to ensure instructions are logical and compliant, and transactions are executed correctly. Set up and process account instructions (SWP, PIP, etc.). Monitor all new submitted proposals on the platform. Initiate, view, and approve account maintenance requests.
- Monitor all funding steps and tasks for advisory accounts. Restrict and unsupervised assets upon request. Monitor all service requests daily to ensure action is being taken when appropriate (release accounts for investing). Process all goal modifications and strategy changes. Monitor and assist with dollar cost averaging for accounts. Daily processing of activity reports to monitor activities. Communicate with team members and third parties to facilitate workflow and resolve issues. Adhere to service level agreements.
- Participates in root cause analysis to correct and / or prevent deviations in processes or workflows. Work directly with vendor service team on escalated and high priority issues.
- Receive inbound calls from Financial Consultants who have advisory service related issues. Review and identify changes affecting practices using the Envestnet platform and communicate changes to appropriate individuals within the organization. Provides training for all team members. Assists Financial Consultant with platform navigation.
- Responsible for accessing data on multiple platforms on monthly basis to create various reports. Establish new accounts for Reporting Only Services, adding historical data since account inception. Coordinate with the Fee Administrator regarding new fee structures for new business to ensure fees are aligned with our policies. Field 'how to' questions and track and report issues.
- Support new products or program roll outs. Perform user acceptance testing of fixes or enhancements to the systems. Stay informed of updates to policies and procedures that relate to our managed account platform. Stay informed on industry regulations impacting advisory business and implement changes, as needed.
- Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations and risk limits specific to their role. Additionally, they should raise and report known or suspected violations to the appropriate Company authority in a timely fashion.
- Performs other related duties as required.
The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Synovus is an Equal Opportunity Employer supporting diversity in the workplace
Minimum Requirements
Minimum Education :
Requires a level of knowledge normally gained through completion of an undergraduate degree
Minimum Experience :
Three years of job specific experience.
Required Knowledge, Skills, Abilities :
Additional Information