What are the responsibilities and job description for the Help Desk Technician position at SynQor?
The Help Desk Technician is the IT Operations team’s first line of support. The Help Desk Technician will provide technical assistance and support to end-users, ensuring timely resolution of IT-related issues. This role requires strong troubleshooting skills, excellent communication, and the ability to prioritize and manage multiple tasks efficiently.
At SynQor, the IT Operations team plays a vital role in supporting the company’s manufacturing and business operations. We understand that without a secure and well-maintained infrastructure at the core of the business, other processes will suffer.
As such, we see the benefit of having an in-house IT team that knows our company’s needs better than any external source could. To do that we see the need for constant growth and learning as the landscape of IT security and technology constantly changes. We encourage continued learning and provide opportunities to take the time to develop your current skills and learn new ones. This enables us to proactively and rapidly resolve issues we experience, sometimes before anyone knows, and allows the business to remain as efficient as possible with minimal interruptions.
Responsibilities:
- Provide first-level technical support to end-users via phone, email, and in-person.
- Assist with user account setup, password resets, and access permissions.
- Create or update KB articles for self-help or repeated issues.
- Maintain an inventory of IT assets and ensure proper documentation.
- Manage PC setup and deployment for new employees using standard hardware, images and software.
- Collaborate with IT team to escalate and resolve complex technical issues.
- Ability to work off hours or weekends on occasion for project requirements or rollouts.
- Associate’s or Bachelor’s degree in computer science or related field preferred
- 0-2 years experience working as an IT help desk technician or similar role
- Relevant industry certifications are preferred (A , Net , etc..)
- Proven experience in a help desk or technical support role.
- Fluent in all common workflow software such as: O365, SharePoint, Adobe, Web Browsers etc.
- Familiarity with Active Directory, Office 365, and enterprise applications.
- Basic networking knowledge.
- Proficiency working with Windows and MacOS operating systems
- Computer imaging and deployment software
- Knowledge of enterprise communication solutions.
- Strong communication skills
- Passion for problem-solving and customer service
- Ability to diagnose and resolve a variety of technical issues
- Eagerness to learn new technologies and systems
Preferred Skills:
- Experience working in a manufacturing environment.
- Experience working with Engineering end users and electrical design software.
- Understanding of AD and Azure/Entra ID Hybrid environment.
- Able to communicate in multiple languages such as Spanish or Portuguese.
- Mac OS management experience
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Salary : $55,000 - $65,000
