Operations Manager-Medical Private Practice

We are seeking a skilled and dynamic Operations Manager to oversee the day-to-day operations of our client's physician practice. The ideal candidate will have experience in private practice healthcare management, strong organizational skills, and a commitment to ensuring smooth and efficient practice operations. This role will involve managing staff, overseeing administrative processes, ensuring compliance with healthcare regulations, and driving initiatives that improve patient care, satisfaction, and overall operational efficiency.

Key Responsibilities:

• Practice Operations Management
• Oversee the daily operations of the physician practice, ensuring all administrative functions are running smoothly and efficiently. This includes scheduling, patient intake, billing, insurance verification, and patient flow.
• Staff Management & Development
• Supervise, train, and evaluate administrative and clinical support staff, ensuring high standards of performance. Foster a collaborative and positive work environment. Assist in the hiring and onboarding of new team members.
• Financial Management
• Oversee the practice's budget and financials, including tracking expenses, managing revenue cycle processes, and working with billing and coding teams to ensure accurate claims submission and timely payments.
• Patient Experience
• Enhance patient satisfaction by ensuring high-quality customer service, handling patient complaints, and developing initiatives that improve patient engagement and retention.
• Regulatory Compliance & Risk Management
• Ensure the practice is compliant with all local, state, and federal healthcare regulations, including HIPAA, OSHA, and CMS requirements. Stay informed about healthcare laws and assist in implementing necessary changes.
• Process Improvement
• Identify opportunities for process improvements that drive efficiency and reduce operational costs. Implement best practices for optimizing workflows and increasing productivity.
• Reporting & Analysis
• Prepare and present reports on practice performance, including financial metrics, patient volume, and operational effectiveness. Work with physicians and leadership to assess performance and implement improvements.
• Marketing & Community Outreach
• Support the marketing of the practice by developing patient outreach strategies, including digital marketing and community engagement efforts. Foster relationships with referral sources and stakeholders.

Qualifications:

• Bachelor’s degree is required
• 5 years plus of experience in healthcare operations within a physician practice or medical office setting.
• Proven leadership and management skills, with experience supervising a team.
• Strong knowledge of healthcare regulations, compliance, and billing practices.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency with medical office software such as Athena and Cerner, EHR systems, and Microsoft Office Suite.
• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
• A patient-centric mindset with a focus on delivering excellent customer service.