Field Service Technician

Company Description

Syntegon Technology is one of the leading suppliers of process and packaging technology. At over 30 locations in more than 15 countries worldwide, a highly-qualified workforce develops and produces complete solutions for the pharmaceuticals, food, and confectionery industries. These solutions are complemented by a comprehensive after-sales service portfolio. A global service and sales network provides customers with local points of contact. Syntegon Technology operations globally and is responsible for the successful expansion of the service business in North America for Packaging Technology

Job Description

Job Summary

Responsible for installation, testing, analyzing, maintaining, repairing and training on Syntegon packaging equipment and associated products at customer sites. Provide customers with excellent technical customer service and ensure complete satisfaction. This position has a direct and significant impact on maintaining our customer base as well as growing new business for Syntegon Technology on the East Coast.

Key Responsibilities

• Provide field service repairs, training and installations as scheduled.
• Train customers on proper operation, maintenance and safety rules of customer equipment.
• Participate in internal training in order to maintain technical expertise and proficiency on applicable/new equipment and applications.
• Assist production with final machine testing and checkout. Coordinate development activities/ upgrades for updating & improving machine functionality.
• Provide support to customers, Customer Service and Sales, and support all aspects of operating controls systems, equipment and machinery. Interact with Sales Managers/Project Managers on customer equipment concerns & updates.
• Assist with updates and modifications to machinery control systems at customer sites and training customers on use and maintenance of equipment.
• Work in tight quarters; on top and underneath equipment and stand, stoop, kneel and bend continuously (approx. 66%). Lift up to 50 lbs on a regular basis.
• Travel extensively on short notice in North America, Canada as well as worldwide. Approximately 90% travel required. Close proximity (within an hour) of a major metropolitan airport is essential.
• Submit to safety, background, and drug/alcohol testing as required by customer(s), and if required, must be able to don personal protective equipment.

Qualifications

Basic Requirements:

• Must possess a minimum of a 2 year Packaging Machinery degree or have 2 years of work experience with at least one Bosch model Wrapper, Robot, Closer, Vertical (VFFS).
• Must have a minimum of 2 years in the Packaging Industry with experience installing and troubleshooting PLC and motion control software and hardware, and with prior work experience in repair/ maintenance of capital equipment or electronics, such as servo drives, HMI's and programmable controllers.

Fit for Field Service? (syntegon.com)

Additional Information

Syntegon Technology is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) Initiatives

• FIRST Robotics (For Inspiration and Recognition of Science and Technology)
• AWIM (A World In Motion)

By choice, we are an Equal Opportunity Employer committed to a diverse workforce.

NOTE: All official Syntegon job postings can be found at www.syntegon.com.  Successful candidates asked to participate in the hiring process should expect to speak to the hiring team by telephone and in person at one of our Syntegon office locations (Decatur, Oldsmar, Raleigh, New Richmond, Minneapolis and Allendale) prior to the job offer.

The expected compensation range for this non-exempt position is between $75,000 to $95,000 per year based on a full-time schedule.  

Compensation for roles at Syntegon varies depending on a wide array of non-discriminatory factors including but not limited to the specific office location, role, degree/credentials, relevant skill set, and level of relevant experience. At Syntegon compensation decisions are dependent on the facts and circumstances of each case. Total rewards at Syntegon include salary bonus (if applicable) benefits.

The welfare of our employees’ matters to us. Therefore, Syntegon offers a generous and attractive benefits package that meets our employees’ needs.

Benefits:

• pension plan
• extended benefits to include: dental, vision, and prescriptions
• Life Insurance
• Long Term Disability Insurance – Employer paid

*Union varies

• Education Assistance Program
• Paid Time Off
• Employee Assistance Program

Syntegon Technology is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) initiatives:

• FIRST Robotics (For Inspiration and Recognition of Science and Technology)
• AWIM (A World In Motion)

By choice, we are an Equal Opportunity Employer committed to a diverse workforce.
We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.