What are the responsibilities and job description for the System Support Specialist position at Syntelligent Analytic Solutions?
Overview
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Syntelligent Analytic Solutions, LLC provides uniquely qualified personnel with the expertise and tools needed to fulfill our customers’ management and technical requirements in the intelligence, defense, homeland security, and commercial market space.
Our customers’ and Syntelligent’s success are built upon the core values of People First, Integrity & Accountability, Mission Driven, Community Focus, and Team Oriented.
Syntelligent is seeking a full-time System Support Specialist.
Location : Langley AFB, VA.
Schedule : Day / M-F
Anticipated Salary Range : $70,000-$80,000
Responsibilities
Duties will include :
- Provide support including but not limited to desktop, mobile devices, networks, and asset management
- Troubleshoot and resolve customer-related Information Technology (IT) issues via telephone, email, or in-person
- Install IT related infrastructure, equipment, and / or electronic devices in accordance with security and industry standards
- Document support activity in designed ticketing or tracking system
- Provide professional solutions to end-users regarding requirements status and / or escalate requirement to appropriate support level for further resolution
- Develop Standard Operating Procedures and solutions for recurring issues and disperse to end-users
Qualifications
Required Qualifications :
Clearance : TS / SCI
Mental Requirements : Must be able to multi-task and rapidly change priorities with limited notice.
Physical Requirements : Must be able to sit / stand at a desk for long periods and must be able to lift 20 pounds occasionally.
Preferred Qualifications :
Online applications, please.
When we review candidates' information, we are looking for the best matches for the position based on the qualifications listed in the job posting. If your skills and experience appear to match an open position, a recruitment services professional or a hiring manager may contact you.
Syntelligent Analytic Solutions, LLC is an Equal Employment Opportunity and Affirmative Action employer. It is the policy of Syntelligent to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, or protected veteran status and will not be discriminated against based on disability or any protected characteristic. Syntelligent’s policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.
If you need assistance or an accommodation in Syntelligent’s online application process, please contact our Human Resources Office at 540-736-4570, Extension #505.
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Salary : $70,000 - $80,000
