What are the responsibilities and job description for the Workspace ONE Consultant position at Synterex?
Summary:
Synterex, Inc. is a global consortium of highly experienced clinical development professionals specializing in medical writing, submission publishing, Information Technology, and clinical science and operations support. Synterex offers remote or on-site services, with a focus on providing clear, concise, accurate, and fully compliant documentation, from early drug development through post-approval.
This role is responsible for projects focusing on Unified Endpoint Management (UEM) installations for customers. The ideal candidate will possess excellent customer service skills and the ability to accommodate a variety of skill levels.
This is a project-based consulting position.
Location:
Fully remote but must be able to attend key (e.g., business development, trade show, or roundtable or kickoff) meetings with clients as requested.
Essential Duties & Responsibilities:
- Configure/install/troubleshoot various software issues related to the installation and maintenance of VMware Workspace ONE UEM products.
- Act as a proactive resource for clients by identifying new features and updates of mobile technology in general and of the Workspace ONE platform specifically.
- Provide detailed documentation whenever necessary for customers.
- Provide courteous and prompt support to customers.
- Setup, configure and install new Workspace ONE instances.
- Support existing Workspace ONE customers with troubleshooting, upgrades and general questions.
- Familiarity with and interest in mobile devices is a must (iOS, Android, Mac OS, Windows 10, etc.).
- Research, evaluate and recommend new or upgraded hardware/software to ensure proper operation and performance for customers.
- Work with vendors for product enhancement announcements and other issues.
- Utilize basic network skills to help in solving customer UEM issues.
- Be able to identify, access and use resources for troubleshooting and continued education (internet, webinars, etc.).
Qualifications:
- VMware Certified Professional (VCP) for Digital Workspace or Desktop Mobility.
- 5 years of experience with Workspace ONE UEM.
- 2 years of experience with IDPs like Ping or Okta.
- 2-5 years of experience with Office 365.
- 5 years of system administrator or architect experience, with technologies like Windows Server, DHCP, DNS, load balancing, basic networking, proxies, certificate authorities, and VPN.
- 2 years of experience with Unified Access Gateways
- 2-5 years of experience with VMware Horizon is ideal but not required.
- Strong desktop and server knowledge for troubleshooting are required.
- Familiarity with Workspace ONE Access and VMware Horizon preferred.
For further information or to apply, please reach out to careers@synterex.com. If anyone tries to contact you that does not come from a synterex.com email address or our HR system BambooHR, please delete and disregard the message as phishing scams are at an all-time high.
Synterex provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
