What are the responsibilities and job description for the Technical Customer Support (L1) position at Synthflow AI?
- This is a fully remote role, allowing you to work from anywhere in the world.
- This role is directed at the US, meaning that some work in ET hours is required.
- Salary: 35,000 - 45,000 EUR depending on location and experience.
At Synthflow, we’re building the easiest way for businesses to create AI-powered phone agents. It’s an exciting time at Synthflow: we’re early, fast-growing, and laser-focused on impact. Join us to do the best work of your career while helping businesses thrive.
About The Role
We’re seeking a proactive and motivated Technical Customer Support (L1) to join our team. In this role, you’ll play a key part in ensuring a seamless experience for our customers by managing our customer support tools, handling customer inquiries, and assisting with operational tasks. This internship is a unique opportunity to learn, grow, and potentially transition into a full-time role at Synthflow.
What You’ll Do
- Master Zendesk: Handle 20-30 new tickets per day in Zendesk, covering everything from billing issues to helping customers implement API requests.
- Customer Support Excellence: Respond to customer inquiries via Zendesk and email, providing thoughtful and timely resolutions.
- Operational Assistance: Handle tasks like processing refunds and supporting other operational needs as required.
- Continuous Learning: Stay on top of product updates and features to assist customers effectively.
- Customer Advocacy: Create bug reports and feature requests on behalf of customers, and advocate for their prioritization.
- Product Improvement: Test new features and functions before they are released to customers.
- Eagerness to Learn: Commitment to continuous learning and skill development, particularly in technical domains.
- Technical Mindset: Ability to distill complex technical concepts into clear, actionable solutions.
- Strong Communication Skills: Outstanding written communication skills, with ability to adapt tone and technical depth to audience.
- Proactive Attitude: Self-directed work style with strong independent decision-making capabilities.
- Customer Passion: Passion for customer support with drive to excel in fast-paced environments.
- Full-Time Potential: Successful interns may be offered a full-time role, allowing you to grow with the company.
- Ownership: You’ll have real ownership over your work and see the impact of your contributions daily.
- Early-Stage Excitement: Be part of a small, agile team building something transformative.
- Cutting-Edge Tech: Work with innovative technology that’s reshaping how businesses interact with AI.
- Remote Flexibility: Work wherever you’re most productive—no commute, no limits.
Salary : $35,000 - $45,000
