What are the responsibilities and job description for the Help Desk Analyst position at Syntricate Technologies Inc?
Job Description
Job Description
Additional Job Information :
Title : Help Desk Analyst
Position Type : contract
Location : North Chesterfield, VA
Complete Description :
The incumbent is responsible for assisting and providing customer support, by telephone, email and other means, as part of a larger effort by the to improve communications with the public and customer services. In addition will :
- Become familiar with services.
- Answer questions from the public, business, government agencies and others.
- Identify the root cause of problems and implement solutions by gathering and analyzing available information.
- Track incoming calls and email requests for assistance.
- Perform other duties as assigned.
Knowledge, Skills, and Abilities
Advanced computer skills are required that aligns with the Job Description.Ability to multitask and to determine root cause of problems and implement solutions, and resolve issues by gathering and analyzing data, reasoning logically, and drawing valid conclusions. In addition, customer relations skills; good verbal and written communication skills; and proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook).
Skills : SkillRequired / DesiredAmountof ExperienceExpertise RatingMove Advanced computer skills are required that aligns with the Job DescriptionRequiredYears Ability to multitask and to determine root cause of problems and implement solutions, RequiredYears Ability to resolve issues by gathering and analyzing data, reasoning logically, and drawing valid conclusionsRequiredYears customer relations skillsRequiredYears good verbal and written communication skillsRequiredYears proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook)RequiredYears
