NOC Technician

Job Summary
We are seeking a skilled and motivated Network Operations Technician to join our dynamic IT team.

Responsibilities for Help Desk Technician

• Manage Help Desk tickets in a timely manner

• Respond to customer issues via phone, email and computer chat and follow-up with customers to ensure issues are resolved

• Document customer interactions

• Resolve customer reported issues

• Escalate unresolved issues to the next Tier

• Install, make changes and repair computer hardware and software

• Monitor and respond quickly to incoming requests related to IT issues.

• Maintain computer systems and act as support if any system goes down.

• Assist with onboarding and offboarding of new or outgoing users.

• Install, configure, maintain and upgrade PC software.

• Tier 1 Networking and troubleshooting as well as support

Qualifications for Help Desk Technician

• Experience working in a help desk environment

• Flexibility to work a variety of shifts with minimal notice

• Proficiency with Windows, Linux, and IOS computers

• Excellent oral and written communication skills

• Detail oriented and highly organised to keep tickets in order

• Ability to remain calm and professional in stressful situations

• Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise.

• Motivated to learn and troubleshoot new devices and systems in a fast-moving IT environment

• Understanding and appreciation for information security within systems and user devices.

Job Type: Contract

Pay: $32.00 - $38.00 per hour

Expected hours: 40 per week

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

Salary : $32 - $38