What are the responsibilities and job description for the Application Support/ Operational support/ Systems Operations Engineer/ Production Support position at Syntricate Technologies?
Application Support / Operational support / Systems Operations Engineer / Production Support Engineer
Charlotte, NC or Dallas, TX or New York City, NY or Iselin, New Jersey or Minneapolis, MN or Des Moines, IA or San Francisco, CA (Hybrid 3 days onsite in a week)
12 months
Web Cam Interview
60 / Hr on w2
Qualification :
- 4-5 years' experience in Enterprise Tools like BigPanda, Netcool, Splunk, AppDynamics, Thousand Eyes, Grafana, Autosys, Puppet, Service Now
- Strong experience and interest in Operational support - Monitoring, Alert resolution, Incident resolution, Root Cause Analysis.
- L1 role is operational across 300 CTO Tools, focused on alert resolution, incident, escalation.
- L2 role is operational across 300 CTO Tools focused on RCA, preventive actions, proactive fixes, Technical vendor coordination for Vendor tools.
CTO Application L1 / L2 Support - Senior Operations Engineer
Excellent analytical and problem-solving skills
Proven ability to quickly gain understanding of operational or business processes, including key stakeholders, risks, and existing control mechanisms.
Strategic thinker with the ability to quickly assess situations and make critical decisions weighing risk verses rewards under stressful conditionals.
Excellent communication skills, able to articulate issues in a technical manner as well as concisely write incident communications for audiences varying in seniority and role (e.g. technical and business)
Excellent leadership and discussion facilitation skills.
Experienced using myCTO, Remedy, Splunk, Microsoft (Excel, Project, Visio), ITIL processes.
Ability to work effectively in high pressure situations, on an ongoing basis, maintaining attention to detail.
Diverse experience in working in complex, global, enterprise scale environments.
Prior Technical Generalist / Major Incident Manager experience
Ability to work effectively as a member of a team and independently
3 years' experience working in complex, global, enterprise scale environments
3 years' experience with application / network, or relevant customer service skills
3 years' experience with Microsoft Office Suite
Salary : $60
