What are the responsibilities and job description for the Application Support Senior Analyst position at Syntricate Technologies?
Application Support Senior Analyst
NYC, NY (3 days onsite - Hybrid)
12 months
Web Cam Interview
W2 Only
MUST HAVE : FIS GMI, AS / 400 and System 36 / RPGLE, Strong SQL knowledge and query writing, ITRS, ServiceNow
Job Summary :
The FIS GMI product is a comprehensive, multi-currency, multi-asset class platform designed to support the middle and back-office operations of financial institutions, including banks, hedge funds, asset managers, and trading firms.
It provides integrated processing, accounting, and reporting capabilities across a range of financial instruments, including equities, fixed income, foreign exchange, derivatives, and commodities.
The role requires good analytical and troubleshooting skills to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required.
Key Responsibilities :
Providing technical support to the GMI users, including troubleshooting issues, answering questions, and resolving problems
Configuring and maintaining the GMI system, including testing and implementing system changes and updates
Collaborating with other teams and departments, such as development, testing, and project management, to ensure effective system operation and support
Monitoring system performance and identifying opportunities for improvement or optimization
Developing and maintaining system documentation, including procedures and user guides
Participating in system testing, validation, and implementation projects
Providing training and support to GMI users, including new employee onboarding and ongoing training and development.
Provide technical solutions and liaise with the Operations business during critical production outages while managing the remediation tasks following these outages to avoid repeat failures.
Work with the Development and Release teams to ensure robust software implementations.
Create innovative solutions and proactive approaches to optimizing processes
Effectively communicate issues and status updates with business users, second level support, and development teams
Qualifications :
Excellent problem-solving skills and the ability to troubleshoot complex technical issues
Experience in Production support or software development for 5-8 years, preferably in fintech industry
Experience in ITIL would be beneficial
Experience in a demanding environment, working to strict deadlines
Experience in a service-based environment would be beneficial
Experience in analyzing and solving problems
GMI, AS / 400 and System 36 / RPGLE.
Strong SQL knowledge and query writing
ITRS, ServiceNow
Nice to have : Python, Perl, and or Scripting skills
Additional Requirements :
Ability to communicate well at all levels
Strong organizational skills
Self-motivating
Ability to work in a team environment
Ability to learn new skills quickly with little supervision
Possess strong communication skills, in both verbal and written format.
Well organized and able to multi-task.
Planning, delegation, multi-tasking, and prioritization skills.
Team-oriented with a collegial approach to addressing challenges.
Will be a highly motivated, strong performer with a proven ability to manage remote vendor teams to full effectiveness.
Willingness and proactivity to take ownership of issues and see them through to resolution.
Desire, and proven ability, to constantly improve technical environments and platforms.
Must have strong attention to detail and not be willing to settle for a job half done.
Be flexible to react to situations within the production support environment.
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