What are the responsibilities and job description for the Help/Service Desk Engineer position at Syntricate Technologies?
Required Skills :
- 4 years of relevant experience required
- Ability to present information effectively verbally and in writing
- Ability to communicate step-by-step procedures to users in a clear and concise manner
- Basic math skills : addition, subtraction, multiplication, division
- Working knowledge of Windows 10, iManage, MS Office, document comparison software (i.e. ChangePro), Diaries System, SharePoint, telephone support, smartphones, tablets and laptops
- Ability to effectively prioritize and plan work to meet deadlines in high pressure environment
- Strong attention to detail, analytical and problem solving skills
- Strong customer service skills
- Ability to master functionality of new Firm applications quickly and effectively
- High School diploma or GED equivalent required
