What are the responsibilities and job description for the Quality Assurance Professional position at Syntricate Technologies?
**About Us**
Syntricate Technologies is a leading provider of technology solutions, dedicated to helping businesses succeed through innovative, high-quality services.
**Job Summary**
We are seeking a Quality Assurance Professional to join our team, responsible for ensuring the highest standards of software quality, functionality, and reliability.
**Key Responsibilities**
As a Quality Assurance Professional, your key responsibilities will include:
- Developing and executing comprehensive test plans to ensure software quality.
- Collaborating with cross-functional teams to identify and prioritize testing needs.
- Analyzing and documenting defects, and participating in root-cause analysis.
- Providing technical guidance and support to internal stakeholders.
- Staying up-to-date with industry trends and emerging technologies.
**Requirements**
To be successful in this role, you will need:
- 6 years of experience in quality assurance testing.
- Experience with specific call center technology systems, such as IVR, ACD, Agent Desktop Tools, Call Recording applications, or prior experience in a call center environment.
- Familiarity with Microsoft products, including Outlook, Excel, Power Point, and SQL.
- Experience with custom development and packaged application deployment, including working within a formal development methodology.
- Ability to think critically and make data-driven recommendations that impact the customer.
- Proficient in all facets of software testing, from documentation to execution, and active participation in root-cause analysis for defects.
**What We Offer**
At Syntricate Technologies, we offer a competitive compensation package, opportunities for professional growth and development, a dynamic work environment, and a range of benefits that support your overall well-being.
