Full Time Medical Receptionist

POSITION: Receptionist

DEPARTMENT: Business Office

REPORTS TO: Manager

JOB SUMMARY: Admits all patients and coordinates reception area activities to promote communication throughout the Center.

Admits all patients as per policy and performs clerical and reception duties.

EDUCATION AND EXPERIENCE:

1. High school education or its equivalent required.
2. 2 years clerical experience preferred.
3. Medical clerical experience preferred.

ESSENTIAL SKILLS AND ABILITIES:

1. Excellent verbal communication skills.
2. Strong organizational skills, detailed oriented.
3. Good follow-up skills.
4. Excellent interpersonal skills – must be able to work independently and as a team member.
5. Computer literate (Microsoft – Word, Excel – preferred, Patient Database Software).
6. Must be able to multi-task.

PHYSICAL DEMANDS:

1. Require visual and auditory acuity to monitor patient and visitor activity and for frequent use of computers and occasional use of other business office equipment.

2. Ability to sit for long periods and the perform desk and office activities.
3. Periodic overhead and low reaching, bending, ability to exert force up to 10 lbs.

JOB RELATIONSHIPS:

1. Works with Center’s clinical and non-clinical staff, physicians, staff at physician’s offices, patients, patients family/significant others, vendors, and other visitors to the Center.

RESPONSIBILITIES:

1. Supports the philosophy, goals, and objectives of the Center. a. Supports, and performs according to, approved policies and procedures. b. Participates as a team member in support of the total peri-operative process. c. Considers patients rights in performance of job duties and responsibilities.

2. Contributes to the progress and development of the approved Quality Management Program. a. Supports risk management and participates in programs directed to patient and staff safety. b. Contributes to the quality management process, identifies role and contributions to functional teams. c. Objectively evaluates suggestions, grievances, and processes to identify opportunities to improve performance and quality of care.

3. Communicates and interacts effectively with patients, visitors, physicians, and co-workers. a. Interactions are respectful and courteous. b. Assist others with their questions or needs. c. Provide excellent customer service to all patients, families/significant others, co-workers, managers, physicians, consultants, and vendors. d. Communicates effectively and professionally, using a translator when necessary. e. Documents that information, received from the patient is disseminated to the appropriate people or departments.

4. Maintains and promotes professional competence through continuing education and other learning experiences. a. Participates in committees, conferences, and quality management activities. b. Seeks new learning experiences by accepting challenging opportunities and responsibilities. c. Objectively evaluates suggestions or criticisms and attempts to improve performance or seeks further guidance, as needed. d. Attends and actively participates in meetings, committees, in-services, workshops, seminars, and conferences according to job responsibilities and Center requirements.

5. Adheres to safety policies and procedures in performing job duties and responsibilities. a. Reports observed or suspected violations, hazards, and noncompliance according to Center policy. b. Observes safety measures in performance of job duties and responsibilities. c. Responds to emergency situations with competence and composure.

6. Interacts appropriately with various age groups. a. Accurately interprets age-specific patient responses to questions and instructions. b. Considers age-specific patient requirements when responding to emergency situations.

7. Accurately enter all patient demographics into Center database. a. Upon receipt of the patient’s booking sheet from the scheduling coordinator, all patient demographics are to be accurately entered into the computer.

8. Admits patients to the Center following the established policies and procedures. a. Obtain information needed to register patient; attaches patient identity to documentation. i. Check accuracy of insurance, demographic information, and procedure to be done. ii. Reviews forms for patient signature; obtains forms or signatures as needed. iii. Apply identification bracelet to patient. iv. Provide Health Care Proxy as needed. b. Collect all co-payments or other fees and provide patient with a receipt for ALL payments. i. All cash and checks are to be immediately placed in the lock box. c. Assembles patient medical record forms; once complete brings the medical record to the pre-op nurse. d. Provides information to the patient’s family in the waiting area according to Center policy. e. Monitors the reception and waiting areas.

9. Coordinates reception area activities for effective communication throughout the Center. a. Answers telephone and intercom quietly and courteously. i. Directs telephone calls to the appropriate staff. ii. Take messages for all staff including physicians. b. Receives and relays messages effectively and efficiently. c. Notify physician’s office and patients of any change (delays, etc.) in daily OR schedule. d. By 11:00AM of each day, types and distributes (to the appropriate staff) the OR schedule for the next business day. e. Maintains and protects each patient’s right to confidentiality. f. Identifies emergencies and initiates response according to Center policy.

10. Assumes clerical duties and responsibilities as necessary.
A) Assists in ordering and stocking clerical supplies. B) Assists in maintaining cost-effectiveness by preventing waste of supplies. C) Maintains order and cleanliness of the front desk. D) Performs interdepartmental errands as needed.

E) Places diagnostic test reports and operative notes in the appropriate section of the patient medical record. F) Assures that all medical records are complete with appropriate forms and signatures. G) Accurately files medical records in medical records room. H) Assist with preparation and maintenance of Center records and reports.

11. Perform other duties or clerical assignments as directed

Job Type: Full-time

Pay: From $23.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• Microsoft Office: 2 years (Preferred)
• Customer Service: 2 years (Preferred)

Shift availability:

• Day Shift (Preferred)

Work Location: In person

Salary : $23