Administrative Professional (Utilities Billing Clerk)

Job Title: Administrative Professional I or II (Part-time Utilities Billing Clerk)
Department: Administration
Reports To: Utilities Billing Supervisor
Status: Part-Time, Non-Exempt (Hourly)
Starting Wage: Depending on Qualifications
Administrative Professional I $15.54 - $21.02
Administrative Professional II $21.55 - $30.51
Close Date: January 23rd, 2025
Hours: 25 hours per week; Monday, Wednesday & Friday 9:00 am - 5:00 pm (work
schedule may be flexible)

Position Summary:
This position is responsible for providing customer service to City residents, update utility
accounts or disconnect accounts; collect utility and building permit payments. Answer questions in
person and on the phone and direct calls where needed; perform administrative support duties for
the Utility Department.

Essential Duties and Responsibilities:
• Balance utility and court drawer; take payments for utility bills and court fines;
• Answer questions and telephones according to established guidelines;
• Direct calls and visitors to appropriate source;
• Independently respond to letters and general correspondence of a routine nature;
• Conduct investigations, determine facts, report findings, and adjust billings;
• Perform water, sewer and storm water service fee calculations, abatements, and rate
adjustments;
• Explain rate structures on all billings;
• Inform customers of investigations and decisions verbally and/or in writing;
• Provide information to the public and other agencies regarding the division's operations,
services, policies, and procedures;
• Input and update customer account information daily by data entry; disconnect services, maintain
address changes;
• Input completed work order and water leak forms and send letters;
• Maintain a productive working environment which includes, but is not limited to, a spirit of
cooperation with co-workers, peers, and the public;
• Perform other duties as assigned by the Utilities Billing Supervisor.

Required Knowledge, Skills, and Abilities:
• Knowledge of secretarial and office practices and procedures
• Knowledge of business English usages, spelling, grammar, and punctuation
• Skilled in handling multiple projects with many interruptions
• Skilled in prioritizing and organizing workload to meet deadlines

• Ability to communicate effectively both orally and in writing
• Ability to complete reports and answer questions from reports
• Ability to read, understand, interpret, and explain rules and regulations
• Ability to deal with face-to-face customer negotiation and conflict in a positive
manner

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions of this position.

While performing the duties of this job the employee is frequently required to sit, talk, hear, use
hands to finger, handle, or feel. Duties require sufficient mobility to work in a typical office
setting and use standard office equipment; sustained posture in a seated position for prolonged
periods of time. The employee is occasionally required to stand, walk, reach with hands and arms,
and climb or balance. The employee must frequently lift and/or move up to 5 pounds and occasionally
lift and/or move up to 25 pounds. Specific vision requirements for this position include close
vision.

Work Environment:
The work environment characteristics described here are representative of those an employee
encounters while performing the essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the essential functions of this position.
While performing the duties of this job, the employee is frequently exposed to moderately quiet in-
office settings.

Minimum Qualifications
For every 2 years of formal, relevant education, 1 year of experience will be credited toward
experience.

Administrative Professional I
• High School Diploma or GED and
• One to Four (1-4) years of professional secretarial/ clerical experience or
• An equivalent combination of education and experience.
• Working knowledge of Microsoft Office Products - Word, Excel, and Outlook

Administration Professional II
• High School Diploma or GED and
• More than four (4 ) years of relevant professional secretarial/ clerical experience; or
• An equivalent combination of education and experience.
• Working knowledge of Microsoft Office Products - Word, Excel, and Outlook

Preferred Qualifications
• 1 year experience in local government
• Bachelor's Degree or higher in a relevant field
• Notary Public Certification
• Microsoft Office Specialist Associate Certification

Application Instructions:
Qualified applicants must complete a Syracuse City employment application online at
www.syracuseut.gov. If you do not have access to a computer, or if your needing further information
regarding the position or needing assistance due to a disability please contact Kadi Jacobsen, at
kjacobsen@syracuseut.gov.

Salary : $16 - $31