Operations Data Analyst

Posting Details

Posting Details

Job # 041703 Department Code 20601-5291 Department SU Libraries Job Title Operations Data Analyst Location Syracuse, NY Pay Range $61,450 - $75,000 Pay Determination

Pay rates at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate’s education, training, work experience and key competencies; the university’s strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.

Staff Level S5 FLSA Status Exempt Hours

Standard University business hours

8:30am – 5:00pm (academic year)

8:00am – 4:30pm (summer)

Hours may vary based on operational needs.

Job Type Full-time Campus Syracuse, NY Unionized Position Code Not Applicable Job Description

The Operational Excellence Department at the Syracuse University Libraries is searching for an Operations Data Analyst to play a key role in data analysis, assessment, and metric reporting, and in collaborating with various Libraries’ teams and individuals, will communicate insights and support operations. This position also oversees and advances the Libraries’ assessment efforts including facilitating a culture of evidence, assessment, and continuous quality improvement by working collaboratively on assessment projects with key stakeholders and partners.

The position is also responsible for aiding in data compilation and interpretation for surveys and annual reports. Additionally, this position provides administrative and operational assistance to other Operational Excellence Department areas (Employee Services, Budget, and Facilities and Security). This position will design and deliver training for reporting tools such as Tableau, Springshare, and similar platforms, to ensure staff can effectively access and utilize operational data.

SU Libraries / Library

Education and Experience

Required Qualifications

• Bachelor’s degree in Business Analytics, Data Science or analytics, Information Management, or equivalent combination of education and experience.
• Three (3) plus years of data analytics, assessment, and academic library experience preferred.
• Experience with database management, data science, research design or equivalent.
• Knowledge of the principles and practices of research and analysis.
• Proven ability to continuously innovate services and processes, particularly through the use of current and emerging technologies.
• Ability to be flexible and adaptable and contribute to a diverse team of staff in a dynamic environment.
• Ability to think critically, and interest in innovation and flexibility with ability to work in a team with minimum supervision.
• Excellent communication skills (verbal and written).
  
  

Desired Qualifications

• Commitment to learning new and relevant research tools and techniques when necessary.
• Solid understanding of the academic enterprise, trends, and their implications on libraries.
• Ability to build teams, foster productive partnerships, and effectively collaborate.
  
  

Skills and Knowledge

Best Combination Of

• Strong working knowledge of software and other tools to extract data and create reports and visualization, including Tableau, Oracle Analytics, Google Analytics, Power BI, Springshare, Excel, and similar.

• Ability to:
• Analyze and evaluate information from a variety of sources.
• Construct and conduct surveys.
• Prepare reports, maintain records, and conduct correspondence related to the work.
• Manage the recording, analysis, and reporting of organization-wide, system-level statistical data to ensure consistency, accuracy, completeness, and relevance to MLS goals and objectives. Tracks, analyzes, and provides feedback on trends.
  
  

• Demonstrated knowledge of the following software products:
• MS Office and Microsoft tools
• Tableau
• Oracle Analytics (Alma reporting tool)
• Google Analytics
• Qualtrics (Survey Methods)
• Springshare Lib Guides and databases

Responsibilities

Data Analysis

• Maintain and update the Libraries’ academic strategic plan metrics in a variety of formats for the Executive Director, Libraries Management Team, and other stakeholders.
• Analyze data and provide summaries, recommendations, and consultation on the use of that data to the Executive Director, Libraries Management Team, and other stakeholders.
• Provide data in a variety of formats to best communicate the information and adjust dashboards as needed. Collaborate with the Director of Strategic Marketing and Communications to develop effective, accurate, and appropriate communication about the Libraries impact and value.
• Collaborate with colleagues across various departments to effectively collect and store data needed for future analysis and utilize various sources (e.g., the Data Warehouse) for analysis.
• In collaboration with stakeholders, support the creation of survey instruments and reports using appropriate tools, addressing perceived needs and concerns, and contributing to the design of relevant questions.
• Compile, assess, and present survey responses to identify actionable outcomes.
  
  

Assessment

• Design, manage, and lead collaborative assessment projects. Facilitate a culture of evidence, assessment, and continuous quality improvement.
• Identify stakeholders and partners for assessment projects, and regularly share project progress.
• Recognize and clearly communicate opportunities and risks revealed.
• Explore new ways to integrate assessment thinking and approaches into staff activities.
• Consult with library staff as they learn to apply data in their day-to-day decision-making.
• Help build interest in assessment data and narratives.
  
  

Administrative

• Assist the Executive Director with budget analytics.
• Partner with the Library Operations Manager on special projects for data tracking and analysis.
• Act as a backup for the Facilities and Security Manager, overseeing the security office during vacations and assisting with various assigned projects when needed.
• Assist with project management and tracking of project timelines and deliverables. Keep the Executive Director informed on progress.
• Manage and maintain accurate records, build, and maintain databases and reports.
• Research and gather information as needed to support projects and initiatives.
• Participate in and contribute towards the Libraries’ and University committees, meetings, and events.
• Maintain professional collaborations with the Libraries’ colleagues and other campus partners.
• Contribute to the analysis and assessment profession through active participation in conferences, associations, research, writing, etc.
  
  

Staff Training and Development

• Design and deliver training at a variety of levels of engagement to staff across the Libraries to help facilitate the use of data and culture of assessment. Collaborate with various staff to build a team approach and support the overall success of the organization.
• Support users of Tableau, Alma (Oracle Analytics), Google Analytics (website usage), and Springshare with training in creating reports and using published reports.
• Support Excel users and offer ad hoc training as needed.
• Support Qualtrics users with training and data analysis of results.
  
  

Other Duties as Assigned

Physical Requirements

Not Applicable

Tools/Equipment

Not Applicable

Application Instructions

In addition to completing an online application, please attach a resume and cover letter.

About Syracuse University

Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University’s 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu.

About The Syracuse Area

Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.

EEO Statement

Syracuse University is an equal-opportunity institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

Commitment to Supporting and Hiring Veterans

Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

Commitment to a Respectful and Welcoming Community

Syracuse University fosters a welcoming learning environment where students, faculty, administrators, staff, curriculum, social activities, governance, and all aspects of campus life reflect a broad range of perspectives and experiences. The University community values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to engage with and appreciate the richness of backgrounds, beliefs, and experiences that shape our society. To achieve this, we strive to cultivate a community that respects and encourages open dialogue, understanding, and mutual respect.

Quick Link https://www.sujobopps.com/postings/108183 Job Posting Date 02/07/2025 Application Deadline Full Consideration By Job Category Staff Message to Applicants

Applicant Documents

Required Documents

• Resume/CV
• Cover Letter
  
  

Optional Documents

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * How did you first find out about this position?
• sujobopps.com (Syracuse University Online Employment website)
• Syracuse University HR Recruiter
• Virtual Career Fair (via NYS Department of Labor)
• SUNY EOC (Equal Opportunity Center)
• Women’s Opportunity Center
• Jubilee Homes
• Syracuse Northeast Community Center
• Interfaith Works
• JobPlus
• Syracuse.com
• Chronicle of Higher Education
• HigherEdJobs.com
• HERC (HERC Higher Ed Recruitment Consortium)
• InsideHigherEd.com
• Indeed.com
• DiverseEducation.com (Diverse Issues in Higher Education website)
• LinkedIn Job Posting
• Facebook
• Job Fair
• Search Firm
• Referred by an SU Employee
• Other
• If "other", please describe how you first found out about this position. (Open Ended Question)