What are the responsibilities and job description for the Access Services Supervisor position at Syracuse University?
Job #
041702
Department Code
20633-5452
Department
SU Libraries
Job Title
Access Services Supervisor
Location
Syracuse, NY
Pay Range
$23.59 - $29.50 Per Hour
Pay Determination
Pay rates at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate’s education, training, work experience and key competencies; the university’s strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.
Staff Level
S4
FLSA Status
Non-exempt
Hours
37.5 hours per week Standard hours: Tuesday – Thursday: 1 PM – 9 PM, Friday – Saturday, 12 PM – 8 PM, (Off Sunday, Monday)
Job Type
Full-time
Campus
Syracuse, NY
Unionized Position Code
Not Applicable
Job Description
The Access and Resources Sharing Department at the Syracuse University Libraries is searching for an Access Services Supervisor to oversee circulation services and desk operations during assigned hours. Coordinate shelving and stacks management. Work closely with the other supervisors to plan stacks maintenance, circulation, and reserves. Directly supervise up to two Access and Resource Sharing Library Technicians and direct the work of multiple staff and student employees during assigned shifts or while working on projects. Assist with Access and Resource Sharing workflows as needed, including retrieval, shelving, and resolving service issues. Provide advanced-level assistance on patron account issues as needed. Assist with quality control of services, workflows, and efficiency in Access and Resource Sharing.
SU Libraries / Library
SU Libraries / Library
Education and Experience
Required qualifications:
- Bachelor’s degree and or equivalent combination of education and experience.
- Five (5) plus years of experience in Access Services, or public service areas of a library, or other customer service setting.
Desired qualifications:
- Three (3) plus years supervisory experience in a public services or customer service environment preferred.
Skills and Knowledge
Best combination of:
- Strong supervisory and management skills.
- Experience with complex software applications, as well as office software and tools. Ability to learn new software including library systems and applications.
- Strong skills in public or customer service and providing efficient service.
- Strong critical thinking skills in understanding, analyzing, and solving problems related to library service and operations.
- Strong discernment and judgement in supervising staff and services.
- Ability to be a proactive, engaged, and responsive member of a team.
- Creativity, flexibility, and ability to adapt to change.
- Strong interpersonal abilities including verbal, written, and persuasion communication skills.
- Experience with team building and motivating staff to increase engagement.
- Strong time and priority management skills.
Responsibilities
- Oversee Circulation services and desk operations during assigned hours.
- Coordinate shelving and stacks. Work closely with the other Access Services supervisors to plan stacks maintenance, circulation, and reserves.
- Directly supervise up to two Access and Resource Sharing Library Technicians and direct the work of multiple staff and student employees during assigned shifts or while working on projects.
- Help coordinate service schedules to maximize use of student employees and staff.
- Assist in planning and implementation of ongoing training of student employees and ongoing training and professional development of Library Technicians.
- Assist with Access and Resource Sharing workflows as needed, retrieval, shelving, and resolving service issues.
- Assist with quality control of services, workflows, and efficiency in Access and Resource Sharing.
- Provide advanced-level assistance on patron account issues as needed.
- Provide supervisory support in Access Services across multiple locations.
- Provide supervisory support to student employees in Maps and Government Information service area.
- Collaborate with other Office Supervisors in Access and Resource Sharing on service coverage, process improvements, workflow analysis, and service improvements.
- Assist with data collection and assessment.
- Other duties as assigned. This includes lead, coordinate, and assess complex projects as assigned.
Physical Requirements
Not Applicable
Tools/Equipment
Not Applicable
Application Instructions
In addition to completing an online application, please attach a resume and cover letter.
About Syracuse University
Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience.
The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University’s 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu.
The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University’s 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu.
About the Syracuse area
Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.
EEO Statement
Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.
Commitment to Supporting and Hiring Veterans
Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.
Commitment to a Diverse and Inclusive Campus Community
Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity.
Salary : $24 - $30
