What are the responsibilities and job description for the Community Services Officer I position at Syracuse University?
Job #
041523
Department Code
31050-5110
Department
Department of Public Safety
Job Title
Community Services Officer I
Location
Syracuse, NY
Pay Range
$16.692 per hour
Pay Determination
Pay rates at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate’s education, training, work experience and key competencies; the university’s strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.
Staff Level
S3
FLSA Status
Non-exempt
Hours
Standard University business hours:
8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)
8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)
Hours may vary based on operational needs.
Job Type
Full-time
Campus
Syracuse, NY
Unionized Position Code
Not Applicable
Job Description
The Community Service Officer position provides security guard duties for fixed security posts at various locations on campus, as well as backup coverage in various zones on campus. This position performs a variety of security, safety, and community service duties associated with the protection of life and property, maintenance of order, crime detection and prevention, and the enforcement of all University rules, policies and procedures.
Education and Experience
- An Associate’s degree or equivalent combination of education and experience is preferred.
- Previous experience in a collegiate setting is preferred.
- Must be able to obtain a New York State Security Guard license and meet department and New York State Security Guard Act standards and qualifications.
- Successful completion of a Field Training Program.
- Possess valid driver’s license and excellent driving record.
- Able/willing to work evening, day and afternoon shifts, including weekends and holidays as well as special events as required.
- Employment is contingent upon successful completion of a thorough background check, which includes employment history, character references and a criminal records check.
- Upon hire, candidates must submit to drug screening
Skills and Knowledge
- Demonstrated proficiency in the use of personal computers, including all Windows-based applications.
- Ability to work independently or as part of a team and the ability to interrelate with individuals from diverse backgrounds.
- Ability to be creative and innovative in solving issues and problems.
- Good customer service skills and proven oral and written communication skills are essential.
Responsibilities
- Assigned as mobile units and are also assigned to fixed posts.
- Provide, as requested, a central reception type area at static posts for information dispersal, question and concern reception, and service rendering.
- Monitor physical security of facilities internally and externally by viewing and monitoring any surveillance cameras, card access points, entry and duress alarm points and the fire alarm system if so equipped.
- Conduct physical walk-throughs of facilities and check interior and exterior doors and windows.
- Monitor and report maintenance issues.
- Engage in direct communication with the Public Safety Communications Center, Public Safety Officers, and Supervisors in the field as well as Safety Department personnel.
- Act as liaison between Public Safety Officers, Syracuse Police Officers, and students, employees, and visitors.
- Provide a security presence for the deterrence of criminal and unusual or suspicious behavior.
- Provide other services to include safety escorts for students, employees, and visitors, property checks of parking lots and garages, property checks of campus buildings, and assistance with fire alarms and fire safety issues.
- Respond to calls for service to include lockouts, injury reports and lost and found property reports.
- Investigate minor motor vehicle accidents.
- Respond to and investigate larcenies, criminal mischiefs, and property damages as assigned.
- Assist at securing scenes, evidence, and obtaining witness demographic information.
- Work with Crime Prevention to provide information, services, and programming to ensure departmental standards for community policing are met.
- Provide emergency medical assistance to include first aid, CPR and AED services.
Physical Requirements
Not Applicable
Tools/Equipment
Not Applicable
Application Instructions
In addition to completing an online application, please attach a resume and cover letter.
About Syracuse University
Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience.
The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University’s 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu.
The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University’s 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu.
About the Syracuse area
Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.
EEO Statement
Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.
Commitment to Supporting and Hiring Veterans
Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.
Commitment to a Diverse and Inclusive Campus Community
Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity.
Salary : $17
