What are the responsibilities and job description for the Marketing Technology Manager position at Syracuse University?
Job #
041691
Department Code
24002-1040
Department
Marketing
Job Title
Marketing Technology Manager
Location
Syracuse, NY
Pay Range
$73,000 - $90,000
Pay Determination
Pay rates at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate’s education, training, work experience and key competencies; the university’s strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.
Staff Level
S5
FLSA Status
Exempt
Hours
Standard University business hours
8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)
8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)
Hours may vary based on operational needs.
Job Type
Full-time
Campus
Syracuse, NY
Unionized Position Code
Not Applicable
Job Description
The Marketing Technology Manager leads strategic technology initiatives within Syracuse University’s Division of Marketing, managing critical aspects of technology and process operations. This position coordinates complex enterprise technology implementations, security programs, and cross-functional projects while serving as a key liaison with departmental teams within the division of marketing and across the university.
The role is responsible for overseeing a team to support divisional marketing and operational technology services. Primary duties include application administration, change management, technical documentation, stakeholder communication, and operational process improvement. This position requires experience in technology operations, enterprise systems, and project management, with the ability to work effectively across functional teams and diverse technical environments.
The role is responsible for overseeing a team to support divisional marketing and operational technology services. Primary duties include application administration, change management, technical documentation, stakeholder communication, and operational process improvement. This position requires experience in technology operations, enterprise systems, and project management, with the ability to work effectively across functional teams and diverse technical environments.
Education and Experience
- A bachelor’s degree or equivalent professional experience.
- Six (6) plus years of experience in information technology, marketing operations and/or project management with demonstrated success of leading complex technical projects and team management.
Skills and Knowledge
- Demonstrated experience in managing and leading technology teams.
- Proficiency with project management tools such as Adobe Workfront, Microsoft Project, Jira, or similar software.
- Demonstrated ability to implement and standardize project management tools and processes.
- Understanding of enterprise productivity suites, identity management, and security frameworks.
- Understanding of development and CI/CD workflows and tools like GitHub
- Knowledge in cloud infrastructure, system architecture, and service management methodologies.
- Expertise in adopting emerging technologies and digital platforms to optimize various processes.
- Excellence in cross-functional teamwork and stakeholder management.
- Strong interpersonal skills with awareness for broad technology skillset and adoption.
- Ability to translate technical challenges into understandable terms for non-technical stakeholders.
- Critical thinking skills with ability to identify issues, provide solutions, and build stakeholder consensus.
- Proactive approach to identifying and addressing challenges.
Responsibilities
- Manage and optimize productivity environments (Adobe Workfront & Creative Cloud, Microsoft 365, etc) including platform administration, user transitions, and cross-platform integrations to ensure seamless collaboration and operational efficiency.
- Partner with technical teams across Syracuse University to collaborate on best practice of enterprise systems like Microsoft’s Office 365, Azure, Entra, and Adobe Creative Cloud.
- Assess, review, and coordinate the rollout of digital tools (cloud-based, desktop, etc.) for use within Marketing, as well as, across Syracuse University, including cybersecurity review, data responsibility, technical feasibility, integration with enterprise and web systems, and more.
- Review, document and oversee service management, including incident management, change management, and service level agreements (SLAs) across the division.
- Assist in the management of technical debt through strategic planning and systematic modernization efforts.
- Provide assessments and recommendations for process and technology of workflow management use cases.
- Coordinate IT management and support efforts with central ITS, oversee equipment procurement processes and technology hardware deployments.
- Implement and manage change management processes, ensuring smooth transitions and minimal disruption to systems and divisional operations.
- Communicate effectively with internal and external stakeholders, vendors, and partners, making product progress information readily accessible in SharePoint and addressing concerns about upcoming changes.
- Develop comprehensive guidance, resources, and tutorials, and maintain up-to-date and accessible documentation.
- Other duties as assigned.
Physical Requirements
Not Applicable
Tools/Equipment
Not Applicable
Application Instructions
In addition to completing an online application, please attach a resume and cover letter.
About Syracuse University
Syracuse University is a private, international research university with distinctive academics, diversely unique offerings and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and nearly 150 years of history, Syracuse University offers a quintessential college experience.
The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors and 100 minors offered through 13 schools and colleges; nearly 15,000 undergraduates and 5,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit www.syracuse.edu.
The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors and 100 minors offered through 13 schools and colleges; nearly 15,000 undergraduates and 5,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit www.syracuse.edu.
About the Syracuse area
Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.
EEO Statement
Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.
Commitment to Supporting and Hiring Veterans
Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.
Commitment to a Diverse and Inclusive Campus Community
Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity.
Salary : $73,000 - $90,000
