What are the responsibilities and job description for the Operations Coordinator position at Syracuse University?
Job #
041710
Department Code
20702-5130
Department
Information Technology Services
Job Title
Operations Coordinator
Location
Syracuse, NY
Pay Range
$20.70 - $24.35
Pay Determination
Pay rates at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate’s education, training, work experience and key competencies; the university’s strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.
Staff Level
S4
FLSA Status
Non-exempt
Hours
Standard University business hours
8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)
8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)
Hours may vary based on operational needs.
Job Type
Full-time
Campus
Syracuse, NY
Unionized Position Code
Not Applicable
Job Description
The Operations Specialist will serve as operational support for various process for Learning Environments and Media Production (LEMP) within Information Technology Services (ITS). This position would report directly to the Associate Director of Operations for LEMP and is responsible for effectively managing workflows for the ordering and inventorying of A/V equipment and providing overall administrative support to the department.
Education and Experience
- A bachelor’s degree in management, information technology, or computer science or associates degree with three years of relevant experience.
- Minimum one year of experience with audio/video systems and equipment is preferred.
- Intermediate proficiency with the MS Office suite, with a particular focus on Microsoft Excel.
Skills and Knowledge
- Experience with JIRA Service Management a plus.
- Familiarity with Syracuse University’s campus is helpful.
- Strong organizational and time management skills are essential.
- Excellent interpersonal and communication skills are required.
Responsibilities
- Place orders for A/V equipment, cabling, tools, and supplies via various distributors and the purchase requisition/ePro process.
- Coordinate the delivery and receipt of A/V equipment and supplies, ensuring timely arrival.
- Coordinate the shipping of equipment and supplies to remote campus locations as needed.
- Inspect incoming equipment (including displays) for damage or discrepancies and report any issues promptly.
- Manage warranty and RMA processes for equipment shipping and receiving.
- Track and follow up on all orders, maintaining accurate spreadsheets for order summaries and received equipment.
- Organize, store, and label all incoming equipment for job-specific use.
- Oversee major equipment and supply inventories, ensuring proper control processes and system updates.
- Assign and track asset tags for major equipment and SU property.
- Maintain and update vendor contact lists, ensuring communication channels remain open and efficient.
- Manage the Classroom Loan program by coordinating the lending of A/V equipment to faculty and staff through Orange Tracker/JIRA Service Management (OT).
- Monitor and evaluate cable and supply inventories, making recommendations for new orders as needed.
- Maintain an inventory of keys for staff and building access, ensuring proper distribution and control.
- Monitor queue of Orange Tracker tickets for service calls, ensuring assignment to Instructional Technology Consultant’s in a timely manner.
- Field and triage phone inquiries, ensuring appropriate responses and follow-up.
- Order office supplies (e.g., coffee, water, tea) and maintain inventory.
- Submit facility service requests via Maximo to ensure timely maintenance and repairs.
- Provide general administrative support to the Associate Director, assisting with day-to-day tasks.
- Ensure the office and storage areas remain organized, clean, and well-maintained.
- Other duties as assigned.
Physical Requirements
- Physical Mobility: 20% sitting, 30% standing, 30% walking, 10% kneeling, 10% stooping, 5% climbing stairs
- Physical effort: Lifting 40 pounds waist high, 40 pounds shoulder high, 20 lbs above head. Must be able to carry weight 20ft. Weight is pushed 40%, pulled 50%, and held 10% of time.
- Physical dexterity: Operating telephone 10%, computer/electronic equipment 25%, hand tools 25%, power tools 20%, and manipulating small objects 20%.
- Ability to see, distinguish colors, hear/listen, touch and speak is essential to work.
- Work requires reading, writing, basic arithmetic, analyzing data, problem solving, and conducting research on a daily basis.
- Work environment involves 90% indoor and 10% of time outdoor.
- May be exposed to dust, fumes, smoke and loud noises.
Tools/Equipment
Application Instructions
In addition to completing an online application, please attach a resume and cover letter.
About Syracuse University
Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience.
The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University’s 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu.
The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University’s 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu.
About the Syracuse area
Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.
EEO Statement
Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.
Commitment to Supporting and Hiring Veterans
Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.
Commitment to a Diverse and Inclusive Campus Community
Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity.
Salary : $21 - $24
