What are the responsibilities and job description for the Operations Coordinator position at Syracuse University?
Job Description
The Coordinator provides strategic support to the department with primary responsibility for managing the donor tax receipt and gift acknowledgement processes, and serves as the unit’s primary point of contact, communicating with internal and external constituents. This role supports the Gift Acceptance Committee by coordinating meetings, preparing documentation on exception requests and reputational risk assessments, recording voting and assisting with the review and approval process for incoming gifts. The role also provides support of gift documentation and acceptance, ensuring all necessary paperwork and records are accurately maintained and compliant with university policies. The position is integral to the revenue processing team, assisting with processing donations and maintaining data integrity within the CRM database. They manage account transfers in the CRM and general ledger and oversee processes to identify recurring payment failures and remedy such instances. The role provides administrative support including calendar coordination, appointment scheduling, department budget reconciliations, purchase orders, and expense reports, mail distribution, supply inventory/ordering, and daily office procedures. This role requires occasional overtime work including in December and during Orange Appreciation Days.
Education and Experience
Not Applicable
Tools/Equipment
Not Applicable
Application Instructions
In addition to completing an online application, please attach a resume and cover letter.
About Syracuse University
Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience.
The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University’s 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu.
About The Syracuse Area
Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.
EEO Statement
Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.
Commitment to Supporting and Hiring Veterans
Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.
Commitment to a Diverse and Inclusive Campus Community
Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity.
The Coordinator provides strategic support to the department with primary responsibility for managing the donor tax receipt and gift acknowledgement processes, and serves as the unit’s primary point of contact, communicating with internal and external constituents. This role supports the Gift Acceptance Committee by coordinating meetings, preparing documentation on exception requests and reputational risk assessments, recording voting and assisting with the review and approval process for incoming gifts. The role also provides support of gift documentation and acceptance, ensuring all necessary paperwork and records are accurately maintained and compliant with university policies. The position is integral to the revenue processing team, assisting with processing donations and maintaining data integrity within the CRM database. They manage account transfers in the CRM and general ledger and oversee processes to identify recurring payment failures and remedy such instances. The role provides administrative support including calendar coordination, appointment scheduling, department budget reconciliations, purchase orders, and expense reports, mail distribution, supply inventory/ordering, and daily office procedures. This role requires occasional overtime work including in December and during Orange Appreciation Days.
Education and Experience
- A Bachelor’s or Associate’s degree with 2 years of relevant experience is preferred. Alternatively, a combination of relevant work experience and credentials will be considered.
- Excellent organizational and time management skills.
- Demonstrated ability in Microsoft Office suite including Excel, Word, and PowerPoint.
- Strong written and verbal communication skills.
- Knowledge of campus/higher education environment preferred.
- Outstanding problem solving and strong attention to detail.
- Capable of handling operational/strategic tasks as well as administrative tasks.
- Due to the nature of calendar year-end giving, this role requires occasional overtime work as well as additional hours between late December and early January (excluding legal holidays), during which the university may implement alternative work schedules.
- Manage the donor tax receipt and gift acknowledgement processes.
- Produce and distribute gift receipts for donors.
- Respond to inquiries regarding receipt of gifts and facilitate Advancement Services communication with external constituent inquiries and campus-based units and departments.
- Process donations to the University and maintain data integrity within the university’s CRM database.
- Manage gift transfers between funds in the CRM and the general ledger.
- Oversee the processes to identify recurring billing payment failures and remedy such instances. Implement process improvements as required.
- Support gift documentation and acceptance processes to ensure paperwork and records are accurately maintained and compliant with university policies.
- Provide recurring support to the Gift Acceptance Committee by coordinating meetings, preparing necessary documentation on exception requests and reputational risk assessments, recording voting and assisting with the review and approval process for incoming gifts.
- Coordinate staff calendars and schedule appointments for team members.
- Prepare department budget reconciliations, purchase orders, and expense reports.
- Distribute mail, maintain office supply inventories, and oversee daily office procedures.
- Other duties as assigned.
Not Applicable
Tools/Equipment
Not Applicable
Application Instructions
In addition to completing an online application, please attach a resume and cover letter.
About Syracuse University
Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience.
The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University’s 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu.
About The Syracuse Area
Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.
EEO Statement
Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.
Commitment to Supporting and Hiring Veterans
Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.
Commitment to a Diverse and Inclusive Campus Community
Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity.
