What are the responsibilities and job description for the Public Safety Dispatcher Coordinator, Overnight position at Syracuse University?
Job Description
The Public Safety Dispatcher Coordinator reports to the Public Safety Communications Manager. This supervisory and technical support position supervises and manages operations of the 24/7 communications center including staffing, technology, training, policies and procedures, and administrative tasks and projects.
Education and Experience
Not Applicable
Application Instructions
In addition to completing an online application, please attach a resume and cover letter.
About Syracuse University
Syracuse University is a private, international research university with distinctive academics, diversely unique offerings and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and nearly 150 years of history, Syracuse University offers a quintessential college experience.
The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors and 100 minors offered through 13 schools and colleges; nearly 15,000 undergraduates and 5,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit www.syracuse.edu.
About The Syracuse Area
Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.
EEO Statement
Syracuse University is an equal-opportunity institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.
Commitment to Supporting and Hiring Veterans
Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.
Commitment to a Respectful and Welcoming Community
Syracuse University fosters a welcoming learning environment where students, faculty, administrators, staff, curriculum, social activities, governance, and all aspects of campus life reflect a broad range of perspectives and experiences. The University community values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to engage with and appreciate the richness of backgrounds, beliefs, and experiences that shape our society. To achieve this, we strive to cultivate a community that respects and encourages open dialogue, understanding, and mutual respect.
The Public Safety Dispatcher Coordinator reports to the Public Safety Communications Manager. This supervisory and technical support position supervises and manages operations of the 24/7 communications center including staffing, technology, training, policies and procedures, and administrative tasks and projects.
Education and Experience
- Five or more years of communications or call-center operations and emergency management preferred.
- Over 1 year as a public safety dispatcher.
- Training or instructor experience preferred.
- Associate’s degree or equivalent combination of education and experience.
- Must successfully pass a background investigation, including but not limited to initial random drug screening.
- NYSPIN/E-Justice certified operator.
- Thorough knowledge of the communications center policies and procedures.
- Thorough knowledge of the geography, patrol territories, roads, streets, buildings owned/operated by the university and special hazards within the University Campus.
- Ability to perform functions of a public safety dispatcher.
- Must have strong communications skills and ability to communicate with a diverse community.
- Must be able to operate and perform under varying degrees of stress and pressure and be able to prioritize emergencies.
- Multi-task in a high-volume community and student service centered environment.
- Must be proficient in data entry/keyboarding using various Microsoft Office and law enforcement applications.
- Must have the ability to be creative and innovative in problem solving.
- Coordinates the operations of the 24/7 communications center.
- Work varied shifts as necessary to supervise and identify critical areas of process improvement.
- Supervise, provide feedback and serve as a mentor to communications center staff, including all fulltime and part-time civilian staff.
- Prepares correspondence regarding personnel under their supervision including commendations or disciplinary actions as required.
- Approves leave for personnel assigned to their shift.
- Authorizes the use of overtime to achieve minimum staffing requirements.
- In conjunction with the patrol shift supervisors and commander, conduct periodic performance appraisals of civilian dispatchers.
- Provide feedback to patrol officers and supervisors about performance.
- Make recommendations for hiring and placement.
- Assist in managing the department complaint procedure; work closely with appropriate personnel to investigate and remedy the situation.
- Develop uniformity in policies and procedures to provide consistency for all shifts.
- Communicate on a regular basis patrol operations to discuss procedures and policies.
- Serve as the manager and Terminal Agency Coordinator (TAC) of the New York Statewide Police Information Network (NYSPIN), and eJustice.
- Produce training plans and conduct mandated training. Manage all records and support compliance efforts.
- Ensure that all dispatching certifications are current. Certify or re-certify all personnel that utilize these systems.
- Develop and update the communications center training program.
- Work closely with the DPS training section.
- Identify process improvement areas in dispatching activities and provide remedial training.
- Coordinate updates and ensure all information relative to communications center operations is correct.
- Serve on various campus committees including but not limited to notification protocols, phone system, alarm response, campus-wide video security system (CCTV) and building access committees, 911 coordination and other internal/external agencies.
- Develop a network of communications professionals outside the department.
- Work with outside law enforcement agencies, fire and ambulance departments, the Onondaga County 911 Center to explore communications needs, trends and practices.
- Work closely with central administrative computing and the Campus Safety Video Access Security Technology Team (VASTT) to identify process improvement areas relative to computer systems and provide solutions or feedback.
- Manage technical equipment, including telephones, alarm systems, radio consoles, police information systems, and printers. Troubleshoot and report unresolved problems to appropriate personnel.
- Ensure proper handling and care of dispatch related equipment and oversee key control.
- Provide quality control for Computer Aided Dispatch (CAD) and ensure procedures and policies are in place to ensure data reliability.
- Manage information and provide requisite statistical reports upon request. Analyze workload and adjust/delegate tasks when appropriate.
- Perform administrative duties such as information filing, record-keeping, supply and equipment malfunction requests.
- Provide backup for high-volume workload times including special events.
- Assist in answering telephones, managing walk-in customers, monitoring alarms, and providing dispatch assistance when necessary for meal and personal break periods.
- Available on an on-call basis for emergencies or staff-related issues.
- Ensure compliance with all federal and state regulations relative to communications and protected information.
- Must have the ability to effectively engage in communications that are often various and multiple, e.g.: hearing alarms, speaking clearly and hearing feedback on multi-channel radio system, speaking clearly and understanding various dialects on the telephone, viewing live streaming video with adept concentration skills, navigating various software technologies including those associated with law enforcement applications and internet based websites, and excellent data entry skills.
Not Applicable
Application Instructions
In addition to completing an online application, please attach a resume and cover letter.
About Syracuse University
Syracuse University is a private, international research university with distinctive academics, diversely unique offerings and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and nearly 150 years of history, Syracuse University offers a quintessential college experience.
The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors and 100 minors offered through 13 schools and colleges; nearly 15,000 undergraduates and 5,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit www.syracuse.edu.
About The Syracuse Area
Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.
EEO Statement
Syracuse University is an equal-opportunity institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.
Commitment to Supporting and Hiring Veterans
Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.
Commitment to a Respectful and Welcoming Community
Syracuse University fosters a welcoming learning environment where students, faculty, administrators, staff, curriculum, social activities, governance, and all aspects of campus life reflect a broad range of perspectives and experiences. The University community values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to engage with and appreciate the richness of backgrounds, beliefs, and experiences that shape our society. To achieve this, we strive to cultivate a community that respects and encourages open dialogue, understanding, and mutual respect.
