Financial Services Counselor

POSITION SUMMARY

Provides financial counseling to patients and families in accordance with the facility's policies. Assists patients/families with financial arrangements including financial assistance, for qualified patients, from outside agencies. Collect, by correspondence, personal call, or face to face counseling all personal pay accounts due the Syringa Hospital & Clinics within established Credit and Collection guidelines and Policy and Procedure. Identify any potential alternative resources for uninsured or underinsured patients and follow through with financial assistance programs as necessary. Create and approve payment arrangements. Review all self-pay accounts. Documents all payment agreements. Monitor patient accounts, initiates collection procedures as necessary.

ESSENTIAL FUNCTIONS

-Collect all personal pay balances due Syringa Hospital & Clinics, by utilizing correspondence, personal calls, or face to face counseling, following the facilities established Credit and Collection guidelines and Policy and Procedures.

• Creates and approves payment arrangements, reviews with patient different payment options and possible financial assistance, i.e., state and local agencies, indigent care

• Utilizes financial counseling processes to visit with patients, and or fiscally responsible family members to establish payment processes following the Credit and Collection Policies of Syringa Hospital & Clinics.

• Assists patient in identifying any potential alternative resources for the uninsured or underinsured patients and follows through with internal financial assistance program as necessary. Assists patients with Medicaid and refers patients to other Social Services as applicable. Gathers, prepares, and organizes all required financial assistance paperwork for review and approval.

• Regularly reviews aging reports and work queues to identify accounts for follow-up or collection procedures.

• Regularly identifies and prepares appropriate documentation for account adjustment for approval.

• Prepares a list of patient accounts for to include name, date, account number and any other required identifying information for processing electronically to the collection agency.

• Maintains a professional working relationship with outside vendors for collection and long term payment processes. Communicates all pertinent information necessary for the vendors to process and collect monies due.

• Maintains patient files with appropriate documentation. Records in computer system, all telephone contact, written correspondence, sent or received and any other information pertaining to an account.

• Responsible for business office customer service, patient and staff inquiries; to be handled in a timely, cooperative, professional, and efficient manner while assuring that all Credit and Collection policies are followed

• Prepares accounts to go to Small Claims and turns in all paperwork along with appropriate monies to cover charges to courts and attend court hearings representing SHC. Supports and performs as necessary, follow-up procedures necessary to collect monies due.

• Works with Schedulers, Registration, and Utilization Review to prior authorize hospital-based procedures, Surgeries, MRIs, and CTs.

High School Diploma preferred with computer skills required. Minimum of one year health care industry experience in billing and collections or collection experience in a related field preferred. Must be capable of handling multiple tasks quickly, calmly and professionally. Excellent organizational, communication and customer service skills necessary. Must be able to speak and write articulately

Benefits:

• Medical, dental, and vision

• Retirement Plan

• Paid time off

• Long Term Sick Leave