What are the responsibilities and job description for the Account Support Specialist - GWW - US position at Sysco?
Who We Are:
Guest Worldwide is a global collective of dynamic, industry-leading companies with more than 40 years of unparalleled experience serving the unique needs of diverse markets in every corner of the world. From providing full-spectrum hospitality and distribution solutions at Guest Supply® and manufacturing award-winning personal care amenities at Gilchrist & Soames, to manufacturing versatile and innovative product assortments that create smarter textile solutions at Manchester Mills, we’re proud to provide products to more than 25,000 hotels in over 100 countries. Guest Worldwide is a wholly owned subsidiary of Sysco – an industry leading, global food and beverage distribution company, employing thousands of employees worldwide and home to the 13th largest sales organization in the world. Learn more by visiting www.guestworldwide.com
Position Purpose:
The Account Support Specialist acts as a key team member providing outstanding support in all aspects of managing a major account (hotel brand, Group Purchasing Organization (GPO) and/or regional and national hospitality groups, health care organizations and higher -education facilities). This position works in tandem with Sales managers and Directors to maintain existing accounts and grow new business.
Primary Responsibilities:
- Serves as a dedicated support contact for major accounts (hotel brand(s), Group Purchasing Organization (GPO) and/or regional and national hospitality groups, healthcare organizations and higher-education facilities).
- Provides aid and support to the account team, working in coordination with the assigned Sales/Account Executive(s).
- Responsible for answering inquiries, providing internal and external updates on order status, research discrepancies and administrates the daily management of various internal communication mediums (Teams Channels, Group Email In-box, etc.).
- Liaison with Guest Worldwide Buyers, Distribution Services, Product Marketing, and Manufacturers to resolve any account inquiries (i.e., lead time, order status, returns, damaged products, etc.).
- Collaborates with Sales Executives and Field Sales team on brand-specific new product releases/transitions and drafts brand communications to be sent out according to the established cadence.
- Assists with proposals, quotations, pricing requests, presentations, collateral material, account information and special projects
Education:
- Bachelor’s degree
Experience:
- 2 years’ experience in Hospitality, Customer Service, account management and/or Sales Support preferred.
Skills:
- Excellent communication (verbal and written), interpersonal and professional interactive skills are necessary to perform at a high degree of proficiency.
- Demonstrates knowledge of customer service best practices, possesses a growth mindset, and performs well in a team.
- Ability to effectively present information and respond to questions from suppliers, customers, management and inter-department staff.
- Respond promptly to requests for service and assistance.
- Ability to build and maintain strong relationships with internal and external customers.
- Understand team dynamics, works well independently and within performs successfully in a team structure.
- Capable of working with others team members proactively and constructively.
- Strong planning and organizational skills, including the ability to prioritize and execute multiple initiatives/deadlines autonomously and shift priorities as necessary.
- Able to manage large, complex projects. Uses time effectively.
- Attention to details, accuracy, and deadlines.
- Identifies and resolves problems promptly.
- Gathers and analyzes information skillfully.
- Develops alternative solutions.
- Tactfully approaches others.
- Illustrates the ability to operate flexibly, adapt quickly, and reacts well under pressure.
- Displays the ability and willingness to make decisions with limited supervision.
- Exhibits sound and accurate judgment.
- Ability to understand and execute all relevant policies and procedures in a consistent, timely and objective manner and interpret a variety of instructions furnished in written, verbal, diagram, or schedule form.
- Proficient use of MS Windows and Office 365 (Word, Excel, PowerPoint, Teams, and Outlook).
- Familiarity with Data Base Software (Phocas), ERP Systems (PeopleSoft), and CRM (Salesforce.com) preferred
