Customer Service Associate

This Customer Service Associate will be providing inside support for corporate contacts within the National Account division. The ideal candidate will be assisting a designated National Account Sales Manager/Executive with daily tasks, including projects, rollouts, new location openings, quoting, sourcing, reporting, orders, samples, and other support requests. This candidate will be working onsite Mondy through Friday and it's a permanent opportunity that provides upward growth opportunities.

Must Have Qualifications:

• Proficiency with Microsoft Excel
• Industry knowledge in either supply chain, distribution center, restaurant industry, etc
• Strong verbal and written communication skills
• Reliable Transportation

Day to Day Responsibilities:

• Provide world class service to Corporate Contacts at assigned National Accounts.
• Subject matter expert on assigned National Accounts and their program with Don.
• Research and find new items to meet the program initiatives.
• Prepare formal quotes in AutoQuotes and Excel as well as prepare materials in Excel for proposals, presentations, or program needs.
• Set up vendors, NMR's, and contracts.
• Work with National Accounts Sales to ensure coordination and on-time completion of projects as assigned.
• Utilize in house reporting tools & SAP for daily, weekly, and monthly reporting needs.
• Coordinate corporate customer logistics with regard to National Accounts openings, rollouts, and special orders.
• Research and resolve corporate customer problems and/or questions.
• Maintain Order Guides, Web Templates and Opening Templates.
• Assist in order placement and product check in for pre-packs and rollouts.
• Coordinate special projects with Supply Chain Management.
• Interact with vendors on contracts, quotes, item setup, stocking levels, and custom items.
• Work with National Accounts Credit Team on account setups.
• Troubleshoot and resolve internal and external customer issues.

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