Internal Communications Manager

Our Global Support Center/ Corporate Office is located in the Energy Corridor- off I10 and N Eldridge.

Address: 1390 Enclave Pkwy, Houston, TX 77077

Hybrid Role: In-office Monday, Tuesday, Wednesday. Work from home on Thursday and Friday.

Position Summary

• Serve as the communications lead for the assigned function(s) and the respective leadership, supporting both internal- and external-facing needs. Design and execute communication strategies, plans and approaches for the assigned function(s), associated programs and initiatives. Deliver compelling and aligned messaging and ensure stakeholders are informed, inspired and engaged.
• Manage all related communications channels, including portal, omni-channel platform, video, social media, SharePoint and email as it relates to the assigned organization(s). Drive continuous improvement in all functional communications processes. Work closely with function’s leadership to develop communication approach and execute upon it for their various stakeholders.
• Work and coordinate cross-functionally to support the strategic communications and change management communication needs of assigned organizations and leadership.
• Support major project initiatives from both a strategic communications and tactical implementation perspective.
• Engage as member of the Corporate Communications team to support aligned and coordinated targeted and enterprise-wide communications. Contribute to the overall team through best practice-sharing and ideas for continuous improvement.
• Participate in department meetings and support various events and activities.

Essential Functions/Duties and Responsibilities:

• Design and execute comprehensive internal communication strategies that align with business priorities and foster employee engagement and inclusivity across all levels of the organization.
• Drive thoughtful and impactful communications that support the evolving needs of a high growth organization (including change management and culture initiatives).
• Develop and maintain a content calendar for internal communications, ensuring timely and relevant information is shared with employees.
• Establish and manage feedback mechanisms to ensure communication strategies are meeting employee needs and driving engagement and awareness.
• Implement channel strategies that maximize the reach and effectiveness of internal messaging.
• Embody a data driven mindset to determine the messaging value and platform for the appropriate audience type.
• Build relationships with executives and stakeholder partners and act as a strategic thought partner on their communications to their teams, and to the rest of the company.
• Act as the primary communications partner for internal stakeholders (HR, Sustainability, Safety, etc.), ensuring that all initiatives are effectively planned out and communicated to resonate with the right internal audiences. Primary focus should be given on leading and creating communication plans that promote employee engagement, enhance culture, and highlight key company initiatives.
• Develop and communicate messaging that reinforces the company’s missions, values, purpose, and culture – showcasing how these principles are lived throughout the organization.
• Create robust communication plans for various programs, develop messaging and materials, and explore creative new ways of communicating. Support on a wide range of internal communications, including emails, FAQs, leader/manager guides, etc. to drive understanding of programs, processes and initiatives across the company.
• This role will have a portion of their role dedicated to supporting generalist communications needs for the department as needed.

Relationship Management

• Serve as a trusted advisor and business partner for assigned functional leadership and their respective organizations.
• Demonstrate a strong customer and service mindset
• Establish a level of trust and credibility to be able to influence and coach leaders
• Always demonstrate a high degree of diplomacy and professionalism, especially in high-pressure situations or regarding confidential or sensitive information.
• Be skilled in active listening and be highly perceptive of situational awareness.
• Build and manage relationships with Communications team members, business and functional leads and other critical stakeholders to promote the strategic agenda, identify communications opportunities, and foster collaboration and mutual support.
• Demonstrate ability to work with across multiple organizational and geographical lines.
• Demonstrate ability to work independently, manage up as appropriate and engage resources as required. • Manage outside vendors as required (for graphics, video and event production, etc.)
• Demonstrate and role model the Sysco Values.

Required Minimum Education/Experience:

• Minimum of 5-7 years of experience in Communications
• BA or BS in Communications, Journalism, English. Marketing or another applicable field
• Outstanding written and oral communication skills, presentation development, editing and proofreading skills
• Ability to learn/build necessary Sysco business acumen
• Ability to learn/build competencies with Sysco technology tools
• Ability to prioritize and handle multiple assignments from conception to completion on deadline with minimal supervision; excellent attention to detail
• Experience with internal and/or external communications program including planning, execution and measurement
• Experience with creative process and applicable tools to design appropriate visuals and collateral (presentations, graphics, videos, etc.) for effective message delivery
• Able to define success criteria, identify project risks, opportunities and core stakeholders
• Ability to work cross functionally to drive consensus and alignment
• Exceptional interpersonal skills, a focused listener able to work quickly, thoughtfully and collaboratively with different personalities

Physical Demands

• While performing the duties of this job, the employee is regularly required to sit, stand, walk and use hands and fingers to operate a computer keyboard, mouse, and telephone to talk and hear. The employee is frequently required to sit and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds.

Work Environment

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.
• This position can be performed from the corporate facility.
• Must be able to do limited travel to Sysco facilities or operating companies.

Other

• Based in Houston