Learning and Development Manager - GSC - US

JOB SUMMARY:

The Manager, Learning and Development (LDM) will serve as the learning leader and change advocate for Sysco. Their primary responsibility is to create the learning culture across Sysco. The LDM is responsible for proactively promoting learning and development opportunities for colleagues and leaders at Sysco. LDMs are intricately connected to center-led strategies while demonstrating the ability to clearly identify, articulate and execute learning and development needs and change activation that drives successful business outcomes in their work.

They work closely in strategic alignment and direct reporting with the Director, Learning and Development to execute on center-led strategy, center-led onboarding, and development programs for wider Sysco audience, ensuring they have an intentional focus on supporting their current rotation of responsibilities. This role is called on to support colleagues' development and facilitate multi-functional (Sales, Operations, Merchandising, Finance, Human Resources) onboarding, ongoing learning, and leadership programs. These learning leaders are called up to facilitate and/or curate learning interventions to support the needs across all functions.

This vital role participates in working teams to develop new materials and programs, provides insight and feedback to enhance training materials, and develop new platforms for learning that are relevant and actionable for colleagues and leaders at Sysco.

DUTIES AND RESPONSIBILITIES:

• LDMs are responsible for supporting rotational assignments which includes onboarding and sustainment activities for new colleagues, leadership development activities, business/ functional development. In each rotation, the expectation is impactful facilitation, influencing over program content and processes, shepherding new colleagues and leaders through the onboarding process or new learning, as well as effectively communicating with Market/ Regional/ Specialty/ GSC leadership.

• Deploy and support Center-led Talent and Learning programming; remain intricately connected to center-led strategies while demonstrating the ability to execute, deploy, and model the behavior changes to embed new Talent and Learning priorities within assigned rotation at Sysco.

• Participate in collaboration with working team to develop and deliver upskilling and learning needs to address talent gaps; Facilitate with confidence and enthusiasm to effectively influence the desired behaviors of our colleagues and leaders, through multifunctional skill development and leadership programs (Sales, Operations, Merchandising, Finance, Human Resources) via instructor led content, virtual learning, and development workshop training materials as directed. Represent Learning & Development in Meetings and advocate for upskilling & development; proactively promoting learning and development opportunities for colleagues and offering coaching to multifunctional leaders and colleagues.

• Serve as the learning leader and change advocate for GSC-led transformation and Recipe for Growth initiatives, larger multi-functional deployment plans, and facilitate or support initiative deployment training as directed by GSC.

• As a learning leader, stay up to date and invest in their own learning and development to remain current with our tools and resources, new technology and industry trends.

• Actively participate in rotational learning squad to enable our team to support the learning needs of the company while developing our Learning talent by exposing them to new audiences and expanded work.

• Participate in GSC Learning & Development team meetings, and act as Subject Matter Experts on project work to advance Learning & Development priorities.

ABILITIES AND SKILLS:

• Strong program management, strategic thinking, creative thinking, and problem-solving skills

• Excellent Technical Skills

• Proactive thinking to align the appropriate resources and stakeholders.

• Capacity to multi-task and prioritize projects and programs to meet desired deadlines.

• Ability and desire to learn new technology platforms and job-related skills.

• Exceptional communication skills and the ability to communicate appropriately at all levels of the organization; this includes written and verbal communications.

• Exhibit professional facilitation of training content and meeting execution.

• Build trust and credibility in your role by being honest and ethical when representing training in a professional manner.

• Display empathy while maintaining the required expectations to deliver our business results.

• Demonstrate the ability to influence both in person and virtually.

• Practice adaptability, flexibility, dependability, and strong work ethic.

• Ability to collaborate and work efficiently with others on work, on projects or towards one common goal.

• Take the initiative, be a self-starter and motivated to take ownership of out of the box thinking and ideas.

REQUIRED MINIMUM EXPERIENCE:

3 years' experience in sales or training role; equivalent experience.
3 years of experience working in a project, results-driven or field engagement type role is strongly preferred.

REQUIRED MINIMUM EDUCATION:

High School Diploma required.

Bachelor’s degree in a related discipline preferred.

WORK ENVIRONMENT

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions of this job.

• While performing the duties of this job, the employee is regularly required to sit, stand, walk, and use hands and fingers to operate a computer keyboard, mouse, and telephone to talk and hear. The employee is frequently required to sit and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds.

• Up to but not limited to 25% travel required for this role.

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions of this job.

Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions of this job.