What are the responsibilities and job description for the Operations Lead position at SYSCO?
JOB SUMMARY
The Menu Services Operations Lead provides leadership by managing a team of operational support personnel and duties associated with team leadership including but not limited to overseeing operations, budget considerations, marketing, and reporting and analytics. The position will oversee a team of 2-5 direct reports and may be responsible for additional dedicated resources.
RESPONSIBILITIES
- Responsible for managing the work and productivity of the team of operation support personnel for the menu services organization
- Responsible for the creation and presentation of reporting and analytics on all project activity for the menu services team
- Lead development of marketing efforts including but not limited to organization micro-site, blog, newsletters, and other marketing efforts
- Responsible for maintaining a productive relationship with Sysco menu services leadership team
- Identify improvement opportunities to continuously improve team performance
- Oversee and maintain menu services live chat/support function
- Develop, maintain, and deliver training to the menu services team
- Responsible for maintaining OnDemand tool, and rolling out new functionality to team and field
Education
Bachelor’s degree required
Experience
Minimum 3-5 years of experience in Marketing and/or Management in a corporate environment along with at least 3 years of relevant industry experience.
Skills
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
- Ability to write reports, business correspondence, and procedure manuals.
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
- Understanding of how to gather market intelligence and insights
- Methodical, hands-on, detail-oriented approach to problem-solving
- Excellent written and oral communication skills. Good Listener
- Able to develop clear PowerPoint presentations for executive audiences
- Able to build strong working relationships with internal and external stakeholders, partners, and colleagues
- Ability to be persuasive and build alignment with all levels and across functions within Sysco
- Negotiation and conflict resolution skills
- Self-starter
- Motivated by the desire to have an impact
- Highly committed to exceeding expectations and continuous improvement
- High energy level
- Strong personal work ethic
- Willing and able to take on various types of work
- Good fit with Sysco corporate culture
- Ability to adapt to different management, communication, and delivery styles (as needed) for different situations
- Highly flexible and adaptable to shifting priorities
