Senior Manager, Customer & Competitive Intelligence - Corporate - US

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COMPENSATION INFORMATION:

The pay range provided is not indicative of Sysco’s actual pay range but is merely algorithmic and provided for generalized comparison.  Factors that may be used to determine rate of pay include specific skills, work location, work experience and other individualized factors

Position Summary

The Sr. Manager of the Market, Customer and Competitive intelligence team is responsible for providing critical market, customer and competitive intelligence and insight that will help inform Short Term and Long Term strategic decisions.  This includes leading the development of a customer planning approach that leverages the collective outputs from the Market, Customer & Competitive Intelligence team.  The individual must have very strong communication and analytical skills and ability to work with and influence operating teams across the organization to implement initiatives.  He/she must also be able to collaborate with other members of the Enterprise Analytics team to build processes/tools that will drive the insights to support the Customer 1st mindset at all levels.

This role will require close collaboration, depending upon the use case, with leadership, functional teams (e.g., merchandising, revenue management, human resources), operating sites, specialty companies or geographies and technology teams.

Primary Responsibilities:

Market Intelligence

• Lead the creation of new segmentation approaches (market maps) which drive strategic action for the enterprise in all functional areas
• Drive implementation of new market sizing and segmentation approach
• Own all aspects of Market Intelligence dashboards from design to training for key stakeholders
• Lead adoption and integration of market map approach into operating rhythm of the company so that the tool and strategic thinking becomes ingrained across the organization
• Provide strategic recommendation on Sysco’s opportunity for growth within each market segment

Customer Intelligence

• Lead creation of customer planning tools and insights (in collaboration with VOC research) to help guide customer prioritization and strategy
• Leverage customer insights and analysis of 3rd party data to determine which customers Sysco should win with over next 3-5 years
• Develop a strategic customer segmentation approach that can be leveraged initially with national accounts and then across operating companies for priority segments (ex – restaurants, national grocery, etc.)
• Lead adoption of customer segmentation approach across the organization
• Drive customer data and taxonomy work in connection with market map(s)

Competitive Intelligence

• Drive work to create an integrated competitive intelligence tool, training and process
• Create continuous feedback\listening tool to scale\share MA knowledge (working with research director)
• Create sustainable insight regarding competitive financial performance
• Regular reporting and analysis against publicly traded competition
• Outside in models to understand where\how competition makes money
• Develop deep and ongoing understanding of competitor's value proposition to inform future Sysco offers

Competencies

• Excellent communications skills, including persuasive writing and presentation skills
• Excellent analytic and problem solving skills
• Strong experience in leveraging 3rd party data sets a plus
• Ability to understand and analyze competitive and customer P&Ls
• Experience working in the context of a large, complex organization where working across boundaries and leading through influence are critical to success
• Demonstrated success in leveraging personal foresight and judgment to tap into and leverage "unconventional" intelligence sources across the industry
• Leading a team of high-performing, results-oriented professionals
• Self starter with strong ability to lead and develop a new team
• Strong communication and collaboration skills
• Analytical ability to work at an abstract level and gain consensus
• Leader/doer with ability to operate effectively and influence others in a matrix organization
• Experience in a start up-like environment and ability to foresee the needs of the organization, plan accordingly and direct the team to achieve quick wins and long term success
• Professional attitude, service orientation, strong work ethic; superb team player
• Excels in nebulous environments where the path to address a problem is not always clear or direct
• Approaches every problem with an outside in perspective first and does not allow the status quo to influence your analysis
• Technical capability working with SQL and Tableau a plus

Education

• Bachelors in an analytical field (e.g., Engineering, Mathematics, Business, Economics, Market Research)
• MBA or other advanced degree from a top tier educational institution (preferred)

Experience:

• 5 years in a corporate setting or leading professional services company in an analytical or strategic role such as Strategy, Finance or Insights

Attributes:

• Intellectually curious
• Highly motivated, inspired overachiever
• Great communicator, listener and collaborator 
• Ability to thrive in a dynamic environment, able to make ambiguous concrete
• Ability to think strategically while also executing multiple projects on deadline

BENEFITS INFORMATION:

OVERVIEW:

Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations.

We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We’re looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

AFFIRMATIVE ACTION STATEMENT:

Applicants must be currently authorized to work in the United States.

We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.

This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.