Senior Sales Support Specialist - Remote

Company:  

Zip Code:

Minimum Level of Education:

Minimum Years of Experience:

Employment Type:

Travel Percentage:  

COMPENSATION INFORMATION:

The pay range provided is not indicative of Sysco’s actual pay range but is merely algorithmic and provided for generalized comparison.  Factors that may be used to determine rate of pay include specific skills, work location, work experience and other individualized factors

Who We Are:

Guest Worldwide is a global collective of dynamic, industry-leading companies with more than 40 years of unparalleled experience serving the unique needs of diverse markets in every corner of the world. From providing full-spectrum hospitality and distribution solutions at Guest Supply® and manufacturing award-winning personal care amenities at Gilchrist & Soames, to manufacturing versatile and innovative product assortments that create smarter textile solutions at Manchester Mills, we’re proud to provide products to more than 25,000 hotels in over 100 countries. Guest Worldwide is a wholly owned subsidiary of Sysco – an industry leading, global food and beverage distribution company, employing thousands of employees worldwide and home to the 13th largest sales organization in the world. Learn more by visiting www.guestworldwide.com

Position Purpose:

The Senior Sales Support Specialist (Brand Standards) is responsible for managing and maintaining brand standards information across the business in support of driving consistency, quality and awareness across various system platforms. This Sr. Specialist will coordinate directly with internal departments to ensure brand standards are accurate and consistent within all organizational resources.  This position will operate with a high degree of independence and autonomy partnering with professional, managers and executives.  This position will also assist, participate, and lead other brand support initiatives, projects and short-term assignments as directed.

Primary Responsibilities:

Brand Standard Management – Responsible for implementing and facilitating protocols and procedures with the Corporate Accounts, Sales Support, and Marketing teams to ensure accurate brand standard information.  This includes coordination of regular meetings with these functions to get updates and identify gaps in our information.  Setup a regular communication flow to receive updated information on an ongoing basis.  Own the maintenance, regular updating, and QA process of the brand standard database within PeopleSoft.  Collaborate with internal team members across departments to provide additional brand standard support when issues and questions arise. Escalate issues to the appropriate manager/director when needed to ensure the process does not breakdown or fall behind.

Sales Support – Act as the key liaison and owner of all brands standard information.  Interact and communicate with various internal departments to provide vital information that may be necessary for ensuring the organization is using the most current brand standards information.  This would include overseeing the Sales Support Teams channel, maintaining NHOP sales tools and SharePoint information, and assisting Marketing with brand standard product support.  Recommend and assist with process improvement initiatives to ensure accurate information across the organization.

Customer Relations – Single point of contact for the sales organization when it comes to brand standard issues and inquiries.  Assisting the Sales Support team as needed in researching and answering questions specific to brand standards or assisting to maintain sales tools.   Partner with corporate accounts to support customer related efforts.  This includes reporting as needed in support of any programs tied to specific brands and brand standards and actively participating in brand level customer calls.  Implement reporting functionality within the PeopleSoft database to provide additional analytics regarding info that is beneficial to internal departments or external corporate brands.

System/Tools Management – Work/Partner with internal departments in support of maintaining/updating the systems using brand standards information.  This would include eComm site, Gforce, PeopleSoft, NHOP tools (i.e., templates), SharePoint and Teams. Develop reporting and analytics for various teams to use for maintaining brand standard information and protocols.  

Education:

• Bachelor’s Degree in Business, Sales or Marketing or equivalent industry experience.  

Experience:

• 5 years of experience in Hospitality, Customer Service and/or Sales Support preferred.

• 2 years of project management or extensive cross-functional coordination

Skills:

• Excellent communication (verbal and written), interpersonal and professional interactive skills are necessary to perform at a high degree of proficiency.

• Ability to effectively present information and respond to questions from suppliers, customers, management, and inter-department staff.

• Respond promptly to requests for service and assistance as needed. Follow up as needed.

• Ability to build and maintain strong relationships with staff and customers.

• Understand team dynamics and works well independently and within a team structure.

• Capable of working with others proactively and constructively.

• Excellent planning and organizational skills, including the ability to plan, prioritize and execute multiple initiatives/deadlines autonomously and shift priorities as necessary.

• Able to manage large, complex projects. Uses time effectively.

• Attention to details and accuracy.

• Identifies and resolves problems promptly.

• Gathers and analyzes information skillfully.

• Develops alternative solutions.

• Tactfully approaches others.

• Reacts well under pressure.

• Follows through on commitments.

• Displays willingness to make decisions.

• Exhibits sound and accurate judgment.

• Makes timely decisions.

• Ability to understand and execute all relevant policies and procedures in a consistent, timely and objective manner and interpret a variety of instructions furnished in written, verbal, diagram, or schedule form.

• Proficient use of MS Office Applications (Teams, Word, Excel, PowerPoint, Power BI, and Outlook).

• Familiarity with Phocas, PeopleSoft, and Salesforce.com preferred.

• Basic understanding of database principles and architecture. 

BENEFITS INFORMATION:

OVERVIEW:

Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations.

We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We’re looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

AFFIRMATIVE ACTION STATEMENT:

Applicants must be currently authorized to work in the United States.

We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.

This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.