Technician, Quality Assurance

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COMPENSATION INFORMATION:

The pay range provided is not indicative of Sysco’s actual pay range but is merely algorithmic and provided for generalized comparison.  Factors that may be used to determine rate of pay include specific skills, work location, work experience and other individualized factors

JOB SUMMARY

The responsibilities of this position include scheduling and supporting product evaluations, organizing, and executing the physical setup of evaluations, and assisting in data collection, reporting, and cleanup.  This role manages the Product Evaluation Center (PEC) which includes ensuring all areas and equipment are clean, stocked, and organized. This position manages the calibration and maintenance of all PEC equipment (e.g., ovens, grills, fryers, testing equipment, etc.) and is responsible for purchasing all supplies needed to support the PEC and the Food Safety and Quality Assurance (FSQA) Department. This position is not remote and is expected to be in the PEC Monday through Friday.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Schedule, organize and support product evaluations and other customer and supplier related events in the PEC.
• Assist with capturing data, pictures, and key attributes during product evaluations.
• Maintain the condition, appearance, function, and organization of the PEC.
• Manage, schedule, and execute the cleaning of equipment as needed.
• Manage the maintenance and calibration of PEC equipment (e.g., ovens, grills, fryers, testing and analytical equipment, etc.)
• Communicate with QA, merchandising, sales, suppliers, and customers to understand specific needs for evaluations and events. Then plan ahead to ensure the proper support for those events.
• Manage the purchasing of supplies needed to support the PEC and the Sysco FSQA Department (including but not limited to item selection, entering and approving POs, Invoicing, completing Goods Received Receipts, etc.).
• Receive, store, and organize supplies.
• Manage and schedule the routine maintenance, calibration, and immediate repairs of PEC equipment (e.g., ovens, grills, fryers, testing and analytical equipment, etc.).
• Respond to customer inquiries on product related questions and specifications. Support the FSQA, Merchandising and Sales teams with various information or data requests as needed.
• Speak and interact with PEC visitors (e.g., customers, suppliers, internal colleagues up to the executive level, etc.) in a professional manner on a daily basis.
• Manage PEC Budget to ensure supplies and equipment purchases are approved and meet budget.         

OTHER DUTIES AND RESPONSIBILITIES:

• Assist QA Program Quality Managers in coordinating Merchandising and Sales for supplier/customer presentations, events and/or product evaluations.
• Assist in the set-up and break down of events or evaluations.
• Check in products and label (product identification and sorting by “LOT” if applicable).
• Manage and schedule the proper evaluation stations and equipment to support various events.
• Manage PEC calendar for event bookings.
• Assist in cooking/preparation of product according to cooking/preparation instructions during evaluations.
• Take photos and documentation during product evaluations. Create product evaluation reports after events are complete.
• Display product(s) to be evaluated in accordance with the purpose of the evaluation (Example: triangle test, blind comparison, etc.).
• Assist in gathering information to be compared during product evaluations/presentations. Information may include, but is not limited to specification(s), label(s), etc.
• Assist in comparing product(s) with written specification(s). Review the following for accuracy to the specification: ingredient statement, nutrition chart, defects, etc.
• Assist in completing basic product evaluation activities such as weights, sensory, measurements and other key attributes of the product.
• Manage daily activities in the product specification system including updating files, user management, servicing Operating Site/customer requests for spec/nutritional information.
• Assist in collecting supplier documentation such as product information and audits.
• Complete other essential job duties as directed by Directors and Program Quality Managers.

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percentage.
• Ability to analyze data, draw and interpret bar graphs.
• Proficient in Windows Office Suite (Outlook, Excel, Word, and Power Point).
• Good verbal and written communication skills are necessary. Ability to effectively present information and respond to questions.
• Ability to understand & carry out instructions furnished in written, oral, or diagram form.
• Ability to use laboratory equipment, food preparation equipment, personal computer, and office communication equipment.

REQUIRED MINIUMUM EDUCATION:

• High School Diploma or Equivalent (GED).

PREFERRED EDUCATION:

• Certificate or associate degree from college, technical school.
• College degree; or related experience and/or training; or equivalent combination of education and experience.

ORGANIZATIONAL RELATIONSHIPS:

Will frequently interact and Interface with Merchandising, Sourcing, Culinary, National Accounts, Customers and Suppliers at all levels up to executive levels.

CERTIFICATES, LICENSES, REGISTRATIONS: Valid driver’s license.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

BENEFITS INFORMATION:

OVERVIEW:

Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations.

We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We’re looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

AFFIRMATIVE ACTION STATEMENT:

Applicants must be currently authorized to work in the United States.

We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.

This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.