What are the responsibilities and job description for the Help Desk Specialist - Lackland AFB position at syscom usa?
Position : Help Desk Specialist (position begins January 28,2025)
Reports To : Operations Manager / Supervisor
Department : LNOWS III
FLSA Status : Exempt
General Function
Providing technical assistance to computer users and answering and resolving computer problems for personnel related to the exact requirements of the Client Systems Support.
Major Activities (Typical Duties / Responsibilities)
- Open and close IT incident tickets (trouble tickets), resolve problems quickly and effectively, and shall notify customers within 24 hours with daily updates until completion.
- Manage / administer user accounts (create, modify, reset, unlock, delete), administer organizational accounts (create, disable, delete), and administer distribution lists and security groups (create, delete).
- Configure network and stand-alone printers, add / delete computers to / from the domain, configure network interface cards, create computer names, install and image computers, clear security logs, coordinate with outside agencies on network administration issues, and provide computer support both remotely and at customer's locations.
- Create and issue logon token cards and modify group account membership and permissions.
- Maintain workstations, printers, and handheld IT devices to include physical preventive maintenance, vulnerability / patch management, Security Technical Implementation Guides (STIG) reviews / audits, and license management of software in use.
- Maintain electronic software libraries and physical software media in accordance with current government guidance.
- Support the government's equipment custodian in managing hardware on the 502 CS IT Hardware Inventory.
- Adhere to locally established change management procedures to ensure an orderly process for system configuration changes.
- Shall track all assigned work, trouble tickets, and workflow in Government AIS.
Skills / Abilities
Minimum Education & Experience
Physical Requirements
Regularly required to stand; use hands to finger, handle, or feel; and reach with hands and arms. This job involves moving, bending, squatting, and walking. The employee will be required to lift and / or move up to 10 pounds frequently and occasionally lift and / or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Required Contacts
Equal Opportunity Employer : Disability / Veteran
