Payment Solutions Specialist (Bi-lingual--(Spanish & English) ) || CHICAGO IL Onsite

Position: Payment Solutions Specialist

Location: CHICAGO IL Onsite

JOB DESCRIPTION:

Responsible for onboarding new participants and providing operational support to issuers, acquirers, processors, and network to network partners.
Provides support to acquirers, network to network partners, issuers, and processors. Researches complex situations and supports participants with operations.
Supports business development teams to expand acceptance. Onboardings new franchises, issuers, acquirers, processors, and software vendors on the network. Assists with contract negotiation and due diligence.
Supports participants through the semi- annual release process. Manages and coordinates host certification. Ensures participants are in compliance with operating rules and regulations. Engages participants to support network initiatives.
Analyzes end to end transaction processing, troubleshoots issues and acceptance complaints, and support issuer launches.
Ensure processes and projects are well documented to meet auditing requirements.
Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.
Fluent Spanish (written and verbal)
Operations/Project management skills

Skills Required -
Industry experience in Cards & Payment Domain.
Detailed understanding of Acquiring & Merchant processes and workflows.
Good understanding of ISO8583 messages & Network BINs/cycle ranges.
Understanding of various network communication messages (MTIs) and Data element level knowledge.
Technical background - Hands-on on Data Analysis (SQL queries, Spread sheet table Pivoting, Splunk, Snowflake)
Excellent Bi-lingual Communication abilities (Spanish & English)

SYSMIND LLC is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without any discrimination. We promote and support a diverse workforce at all levels in the company. All job offers are contingent upon completion of a satisfactory background check and reference checks. Additionally passing the drug test may also be required. All contractors intending to work on SYSMIND's W2 are "at will" employees.

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