Demo

Automation Quality Analyst

SysMind Tech
Maryland, MD Full Time
POSTED ON 4/26/2025
AVAILABLE BEFORE 5/4/2025
  • Conduct analysis as required to assess and report on business quality inclusive of internal process checks.
  • Take a consistent and fair approach to assess quality and risks, utilizing the data from management information reports.
  • Take ownership to ensure accurate, clear, and concise record keeping to effectively capture MI for monitoring and improvements purposes.
  • Maintain a comprehensive understanding of LGHF policies and procedures across all business areas to assess business quality and adherence to standards.
  • Build and maintain a strong internal network to enable information gathering as required and to ensure that QA related issues can be effectively communicated and discussed cross functionally.
  • Provide regular updates to the Quality Assurance Manager regarding noticed trends of concern.
  • Make recommendations for improvements to LGHF policies and processes, to enhance business quality and reduce risk.
  • Where required, support the wider Operational Team functions.
  • Mandatory Office all days

    • Quality assurance experience gained ideally from within the financial services sector.
    • Technical knowledge of mortgages and / or lifetime mortgage lending would be an advantage, especially knowledge of the FCA Mortgages and Mortgage Conduct of Business sourcebook (MCOB).
    • Analytical skills to investigate potential complex cases, working with other areas of the business to assess information.
    • The ability to create good working relationships, a good team player, contributing ideas and putting team objectives first.

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