What are the responsibilities and job description for the Contact Center Sr. Solutions Architect position at SysMind Tech?
Main Responsibilities :
- Ability to design solutions around CCaaS tool in complex environments with integrations to CRM, MDM etc.
- Ability to work with enterprise and network architects to design low level architecture diagram.
- Ability to resolve integration and interface issues between various applications or systems with focus on optimizing software performance and scalability.
- Ability to interact with client technical stakeholders and propose best technical option suitable for tperson long-term solution.
- Ability to understand client ask, create estimates, and plan technical execution by understanding technical dependencies.
- Provide leadership & direction in tperson areas of technology and to facilitate and enable growth and business agility.
- Work with dev leads and address core issues related to performance, security, scalability etc.
- Coach and mentor junior developers and otpersonr team members. Conduct code reviews to ensure code quality, maintainability, and security.
- Contribute to architectural project plans, to obtain approval for detailed plans and resource estimates.
- Must have experience with implementation knowledge management, RPA, Omni channel and cloud migration.
Must Have :
Must have advance certification like :
Nice to have :
