What are the responsibilities and job description for the Mac OS Support Specialist position at SysMind Tech?
Position : MAC OS Support Specialist
Location : Elk Grove, CA
Duration : Fulltime
Must Have Technical / Functional Skills :
Mac OS Support Engineer, Knowledge of Basic Networking commands, ITIL understanding , Great Communications skills
Experience Required :
- Proven experience in a help desk or technical support role.
- Strong knowledge of ITIL frameworks; ITIL certification preferred.
- Proficient in troubleshooting Mac OS.
- Basic understanding of networking concepts; CCNA certification is a plus.
- Excellent problem-solving and communication skills.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously
- Apple Certified support professionals will have an advantage.
Roles & Responsibilities :
Key Responsibilities :
1.Ensure compliance with ITIL standards in incident, problem, and change management processes.
2. Mac Support : Troubleshoot and resolve issues related to Mac OS, applications, and hardware. Provide guidance and support to corporate users for Mac systems.
3. Basic Networking : Address basic networking issues including connectivity, configurations, and minor setup tasks for Mac users.
4. Customer Service : Deliver high-quality customer service, addressing user needs and queries in a timely and professional manner.
Best Regards,
Shivani Dixit
Technical Recruiter
SYSMIND, LLC
Phone : 609-897-9670 x 4038
Email : ShivaniD@sysmind.com
Website : sysmind.com
Address : 38 Washington Road, Princeton Junction, NJ 08550
