Mortgage Servicing Transactional Tester

Identifies and manages existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
• Follows written risk and compliance policies, standards, and procedures for business activities.
• Reviews, monitors, and tests internal controls and procedures associated with products, services, customers, and operations.
• Facilitates testing and identification of gaps to internal QA and business line processes and procedures to ensure accuracy and mitigate risks of errors.
• Acquires and applies an in-depth understanding of risk issues within the business as well as key implications of exposure.
• Conducts and oversees quality reviews and investigates the most complex of situations and begins the communication with leadership within the QA team and outside to the business. Responsible for handling employee and high-ranking official reviews in accordance to established quality standards.
• Serves as a resource to team members and / or cross functional team members; advises on escalated, complex or issues of a unique nature and navigates obstacles.
• Evaluates for accuracy, compliance, and consistent execution of internal processes and regulations to mitigate risk and protect brand and reputation.
• Performs specific targeted testing and monitoring of designated processes and transaction activity as stated within the standard operating procedures (SOPs).
• Oversees updates to process documentation.
• Briefs key stakeholders and management on review results, trends, studies, and initiatives, and recommends courses of action.
• Applies expert level knowledge in support of applicable laws and regulations in association to various operational lines of business in support of quality controls