What are the responsibilities and job description for the Service now Business Analyst position at SysMind Tech?
ServiceNow Business Analyst / Functional Consultant Job Description
- 4 to 6 yrs Experience
- Lead as subject matter expert in an ITIL design area, consulting on ITIL service management. Having knowledge, technique, and expertise in ITIL processes.
- Applies expertise to support the McKesson and TCS vision and strategic direction for streamlining and standardization of IT Service Management and Asset Management process
- Facilitate the design of IT Service Management and Asset Management capabilities that include IT processes and RACIs in alignment with the operational teams across the organization
- Provide Process SME support to IT transition / service design teams in creating processes, procedures, and tools configurations
- Advising on steps to improve process following the ITIL guidelines.
- Participating in Process design activities increasing the maturity level
- Work with Service Catalog owners on designing of Service Catalog intake,workflow and Integrations
- Work with Asset Process owners and Operations team on defining the hardware asset management and software asset management processes and share requirements to development team
- Participate in planning activities along with the Project Manager
- Share ServiceNow best practices and be consultative throughout the technical design of the project
- Produce a detailed functional design document (High Level and Low Level document) to match Mckesson's ITSM process requirements
- Co-team with the ServiceNow Technical Architect to produce a functional specification for custom development and systems integration requirements.
- Support Project team on ServiceNow functional and end user training plans
- Knowledge of features for ServiceNow ITSM / ITAM / CMDB modules on a user / fulfiller level
- Good communications and presentation skills.
