What are the responsibilities and job description for the Servicenow Architect position at SysMind Tech?
Roles & Responsibilities
- Bachelor of Science degree in Computer Science, Software Engineering, Electrical Engineering
- 5 years of experience in software quality assurance and testing Android code and Backoffice distributed systems with Java / J2EE / .net and with traditional Databases and or Big data volume databases.
- Knowledge of SOA, Microservices and or Event based Architectures.
- Solid knowledge of testing embedded product software and software QA methodologies and tools
- Automation Testing experience using Languages (Python / Java / C )
- Minimum 10 years of ServiceNow implementation experience in large complex environments and minimum of 7 years of technology implementation
- Knowledge of ITSM modules on processes like Incident, Problem, Change, Service Catalog, Knowledge, Reports, Security Operations and integrations like LDAP, SSO, REST API, etc.
- Experience in customizing Service Portal widgets & pages.
- ServiceNow experience with ITBM module (Project Portfolio Management, Release Management, Demand Management, Financial Management, Resource Management, Agile Development, Test Management, etc.,
- Experience should include implementation of HRSD with Guided setup, configuration of Employee Service Center (ESC), Life-cycle Events (LE) for On-Boarding & Transitions, Activities, Services, and other key workflow components.
- Working with a team of both functional and technical consultants through requirements gathering and sprint design sessions.
- Should have experience of leading team for implementing ITSM tools and continuous improvements
- Experience in the implementation, administration, maintenance and enhancements of ServiceNow
- Experience using Orchestrator and Workflow Editor to configure workflows and automate tasks
- Experience developing ServiceNow APIs, ServiceNow Workflows, UI Pages, UI Macros, Business Scripts, Client Scripts, UI Scripts, UI Actions, UI Policies, Script Includes, and Security Rules (ACLs).
- Experience with Performance Analytics in creating Reports and Dashboards
