What are the responsibilities and job description for the ServiceNow - Incident Management position at SysMind Tech?
Job Title
ServiceNow Incident Management Developer
Relevant Experience
in Yrs)
8 to 10 years
Technical / Functional Skills
What must have :
- 8 years' experience developing on the ServiceNow Incident Management platform
- ServiceNow Experience should include scripting, platform configuration, design, and deployment.
- Configure and customize ServiceNow to support major incident management processes, ensuring that it aligns with the organization's needs.
- Develop and optimize major incident management workflows within ServiceNow, including incident identification, notification, assignment, and resolution.
- Design and implement automation solutions within ServiceNow to expedite major incident response and resolution, including automated communications and escalations.
- Collaborate with cross-functional teams, including IT, operations, and business stakeholders, to streamline major incident response processes and ensure alignment with business goals.
- Analyze incident data to identify trends and opportunities for improvement, and implement changes to enhance the major incident management process.
- Maintain comprehensive documentation of major incident processes, ServiceNow configurations, and incident response procedures.
- Provide training and support to end-users and colleagues on major incident management processes within ServiceNow.
Experience Required
8 yrs
Roles & Responsibilities
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