Unica Modernization Consultant

Job Description

Technical/Functional Skills:

• Unica Campaign, Interact Support Activities: Migration to Cloud, Upgrades
• Database Management: SQL/Oracle
• Operating System Knowledge: Unix
• AWS Experience: Plus

Experience Required:

• Years of Experience: Minimum 6 years in Unica
• Hands-on Experience: Unica Campaign, Interact Support Activities (Migration to Cloud, Upgrade)
• Database Expertise: SQL/Oracle
• Unix Proficiency: Hands-on Experience
• DevOps and Version Control Tools: Maven, Jenkins, Git, SVN, Attunity, Bitbucket, Bamboo
• CI/CD Pipelines: Hands-on Experience
• Agile Methodologies: Experience
• Coding Best Practices: Clean Coding, Unit Testing, Integration Testing, Security Testing, Code Reviews

Roles & Responsibilities:

• Migration and Upgrade: Unica from On-Prem to Cloud (AWS), Unica Upgrades
• Backend Support/Administration: Troubleshooting Issues/Errors in Unica Campaign
• Database Performance Optimization: Triage Database Performance Issues with SQL Sent to Database
• Campaign Application Support: Troubleshooting Issues/Errors, Monitoring System Health, DB Server Cleanup
• SQL Implementation: Good Hands-on Experience in Oracle on Large Volumes of Data
• Production Environment Monitoring: Resolving Mission Critical Issues with Various Teams
• Log Analysis and Troubleshooting: Unix/Linux Utilities for Analyzing Logs and Troubleshooting Applications
• UNIX and Scripting Knowledge: Good Knowledge
• Incident and Change Management: Adhere to Procedures
• Team Communication: Attend Meetings and Operations Communication Sessions
• Knowledge Base Management: Ensuring Incidents and Issues are Added to Knowledge Base
• Collaboration and Communication: Working with Support Groups, Departments, and 3rd Parties
• Analytical and Troubleshooting Capabilities: Solid
• Customer Satisfaction and Service Delivery Quality: Passionate about Contributing to Customer Satisfaction and Continuously Improving Service Delivery Quality
• Presentation and Documentation Skills: Good

About Us:

We are SysMind Tech, a company dedicated to providing exceptional service delivery quality and customer satisfaction.