What are the responsibilities and job description for the Email/Chat Support Agent Specialist position at SysTech International Inc?
Job Overview
We are seeking a dedicated and enthusiastic Customer Support Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. Your ability to communicate effectively and resolve issues will be key to ensuring customer satisfaction and loyalty. This position requires a strong commitment to helping customers while maintaining a professional demeanor.
Duties
- Respond promptly to customer inquiries via phone, email, or chat, ensuring all communications are handled with professionalism and courtesy.
- Provide accurate information about products and services, assisting customers in making informed decisions.
- Handle cash transactions with precision and maintain accurate records of all financial interactions.
- Collaborate with team members to resolve complex customer issues and escalate concerns when necessary.
- Maintain a clean and organized office environment to enhance the customer experience.
- Utilize effective phone etiquette to foster positive relationships with clients.
- Document customer interactions in the system for future reference and quality assurance purposes.
- Participate in training sessions to stay updated on product knowledge and customer service best practices.
Experience
- Previous experience in customer service or client services is preferred.
- Strong phone etiquette skills are essential for effective communication with customers.
- Experience with cash handling is a plus, ensuring accuracy in financial transactions.
- Proficiency in English is required; bilingual or multilingual candidates are highly valued as they can assist a diverse clientele.
- Familiarity with sales techniques can enhance your ability to provide tailored solutions for customers.
- A background in office environments will be beneficial for managing administrative tasks efficiently.
Join us as we strive to deliver outstanding service and support to our valued customers!
Job Types: Full-time, Contract
Pay: $35.91 - $45.04 per hour
Expected hours: No less than 30 per week
Benefits:
- 401(k)
- Flexible schedule
- Health insurance
- Paid time off
Shift:
- Day shift
- Evening shift
- Morning shift
- Night shift
- Rotating shift
Work Location: Hybrid remote in Princeton, NJ 08540
Salary : $36 - $45