Team Lead

About the job
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r>At
Systech MSP, we look for individuals who welcome new ideas, encourage
innovation, and are eager to make an impact. Whether you’re starting out in
your career or taking your next step as a seasoned professional, the Systech
MSP experience is one-of-a-kind. You can design a career you’ll love from top
to bottom – we give you the tools you need to succeed and the autonomy to reach
your goals.

Systech MSP is looking to hire a Senior Technical Lead to join its team.

What Work You Will be Responsible For:
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• Desire to

work on multiple clients using multi-faceted technologies.Plan,
organize, control, testing, and review projects, and act in aligning with
users' needs and functionalities.Handle
business-critical IT tasks, systems administration, and escalation for
team members.Provide
remote and onsite of client’s computing and networking infrastructures as
needed.Identify
areas with problems and research possible solutions.Handle and
resolve level 2 and level 3 escalation tickets (i.e., firewall
configuration, advanced network troubleshooting, and server management)Prepare cost
benefits analysis reports when upgrades are necessary, continuously
analyzing vendors to ensure they offer the best possible service and value
for company needs.Strong
knowledge of MS Office 365 applications setup, security, and maintenance.Interact
with clients at staff and management levels to understand technology
needs, be responsive in finding solutions and supporting their needs.Experience
in project planning and client support / development.Familiar in
tools to document systems and setup of client technology architectures.Research and
identify technology solutions to software, hardware, and network issues.Diagnose and
troubleshoot technical issues, including account setup and network
configurations.Track
computer system or network issues through to resolution, within an agreed
time.Prioritize
and manage several open issues at one time.Assist on
preparing technical proposals, reports, and presentations.Maintain
effective communications with clients and outside resources concerning
technical issues.Develop
and execute disaster procedures and maintain data backups.

*Basic Qualifications:

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• Experience

as a consultant via an MSP or similar consulting organization.4 years of
work experience supporting servers, storage, networking, and security of
networks.Experience
with Active Directory, Office 365, and Microsoft Azure.General
knowledge and experience with firewalls, routers, wireless networks, and
security.

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*Preferred/Desired Qualifications:

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• An Excellent

attitude looking to GROW and work as a team player.Prior
experience working at a Managed Service Provider (MSP) is preferred.Familiar
with productivity applications and networking under Microsoft Windows and
Mac OSA
familiarity with Microsoft server operating systems Server 2016, 2019,
2022.A working
knowledge of networking concepts.Sonicwall,WatchGuard,
Fortinet, Sophos, Palo Alto Firewalls Experience a PLUS.A
familiarity with server virtualization technologies (HyperV, Scale,
Citrix, and others)Capable of
adapting and learning new technologies quickly.The ability
to communicate technical ideas in simple terms.ConnectWise
Experience a PLUS.

Benefits:

• 401K
• Gym Membership
• Health Insurance
• PTO

Job Type: Full-time