Job Title : Customer Service Specialist
Location : South San Francisco, CA
Hours / Schedule : Mon- Fri 8am-5pm
Type : Contract
Overview
The Customer Service Specialist role is dedicated to providing the highest quality of customer support by offering full time phone coverage, managing numerous daily activities, and participating in internal and external departmental projects. The role of Customer Service is critical to the daily operation of the organization. It is imperative that Customer Service employees are dependable, discreet, discerning and flexible.
Responsibilities
- Provide a high level of customer service
Provide full time phone coverage
Suggest new programs and or projects to promote customer serviceDetermine appropriate action to take to resolve customer issuesDetermine when it is appropriate to escalate customer issues to managementWork with Finance, Product Distribution and Customers to resolve disputesAct as customer advocate in investigating and responding to complaints while suggesting necessary process improvements to avoid recurrenceStay informed of current industry practices / trendsParticipate in the development and maintenance of department defined quality standards and measuresMaintain effective and timely communication with team members as well as the supervisor regarding departmental issuesSupport corporate valuesRemain flexible to ever changing customer needs and requirementsOrder ManagementProcess customer orders accurately
Review inventory to determine appropriate customer order commitment.Maintain follow up on customer order issues.Interact with key customer purchasing personnel to advise of order statusEnsure adherence to appropriate laws, regulations and programsAdminister customer return processAct as a liaison between customer, third party provider and COMPANY to facilitate customer returns.
Ensure accurate posting of credits and debits in accordance to policyEnsure timely turnaround of customer authorizationsSupport COMPANY Sales initiativesParticipating in the product launch process to ensure a positive outcome
Administer special programsRequirements
BA preferredHS Diploma required1-2 year's of experienceApplies emerging knowledge and trend; builds strong relationships; contributes expertise within and beyond assigned areaBenefits
System One offers eligible employees health and welfare benefits coverage options, including medical, dental, vision, spending accounts, life insurance, voluntary plans, and participation in a 401(k) plan.
