What are the responsibilities and job description for the Network Technician position at System One Holdings, LLC?
Network Technician
Location : Onsite 100% Vienna, VA
Pay Rate : Open to Both C2C and W2 options
Position Type : Multiyear Contract
Basic Purpose of the Position :
Provide 24x7 technical support and monitor the organization's enterprise systems and networks to ensure continuous availability. Ensure the stability and integrity of network services by troubleshooting, escalating, and resolving incidents and problems when detected. Interface with vendors and ensure appropriate resolution during system outages or periods of reduced performance.
Responsibilities :
- Identify trends and monitor network performance and availability
- Utilize multiple monitoring applications to ensure optimal system performance - like Logic Monitor, Moogsoft and SolarWinds
- Respond to alerts and alarms, identifies and corrects problems
- Create and work on tickets in a service management application and monitor ticket queues
- Troubleshoot and escalate incidents and problems
- Interface with other ETS areas and / or vendors to resolve enterprise system outages or periods of reduced performance, in accordance with established criteria
- Contact global vendors or contractors (telephone carriers, equipment / service providers) and work with them in combined troubleshooting efforts to restore / provide service.
- Work with others to update and document technical procedures
- Maintain, configure, and perform preventative maintenance to various network equipment - switches, routers, firewalls
- Perform other related duties as assigned
- May be assigned to other tasks based on need
Qualifications - knowledge, skills, and abilities
Desired :
