What are the responsibilities and job description for the Service Advisor position at System One Holdings, LLC?
Job Title: Service Advisor / Inside Customer Service
Overview of the Position:
The ideal candidate will be responsible for learning our product line, including rubber products and associated accessories. They will work closely with new customers to understand their equipment, issues, and problems, and develop solutions to meet their needs. The successful candidate will handle sales inquiries through various channels, including internet, email, phone, and walk-in customers. Many orders are repeat business.
Key Responsibilities:
Requirements:
The ideal candidate will possess the following qualifications:
This is a contract-to-hire position located in Parlin, NJ. The schedule/hours are Monday - Friday, 8:00 AM - 4:30 PM, with pay ranging from $24 - $25 per hour (based on experience).
Overview of the Position:
The ideal candidate will be responsible for learning our product line, including rubber products and associated accessories. They will work closely with new customers to understand their equipment, issues, and problems, and develop solutions to meet their needs. The successful candidate will handle sales inquiries through various channels, including internet, email, phone, and walk-in customers. Many orders are repeat business.
Key Responsibilities:
- Learn and become familiar with different lines of rubber products and associated accessories, lubricants, etc.
- Work closely with new customers to learn and understand their equipment, issues, and problems. Develop and sell solutions to meet their needs.
- Handle sales inquiries through internet, email, phone, and walk-in customers. Many orders are repeat business.
- Develop and maintain a deep understanding of our product line.
- Update and manage the company website, including posting pictures of items on sale and other updates.
- Deliver customer orders to Warehouse Associates/Manufacturing Technicians for fulfillment and explain orders to co-workers based on customer interactions/knowledge.
- Provide customer support by troubleshooting and resolving issues.
- Build and maintain strong relationships with customers.
- Assist in inventory management.
- Perform administrative tasks as needed.
Requirements:
The ideal candidate will possess the following qualifications:
- High school diploma or equivalent required.
- Experience in areas such as Rubber products, General Industrial Supplies, Bearings, Industrial Belts, Inventory Control preferred.
- Proficiency in computer skills, including ERP management and MS Office (Word, Excel, Outlook, etc.).
- Prior experience in industrial parts sales, account management, or customer service is required.
This is a contract-to-hire position located in Parlin, NJ. The schedule/hours are Monday - Friday, 8:00 AM - 4:30 PM, with pay ranging from $24 - $25 per hour (based on experience).
Salary : $24 - $25
